Abingdon Community Hospital

I found considerable difficulty contacting this department. It is not staffed all the time.The telephone is not always answered.I am still trying to get a date and time for next appointment .

My great neice had a bad sprain . We rang minor injuries and were told to brinq her in. When we arrived we were told there was no point in her staying as there was no x ray and she should come back in the morning, when she could have an X ray. We were also told that in the morning we should ring 111 and make an x ray appointment. We rang111as instructed to be told they could not make this appointment. We went back to the hospital only to be told she should have been triaged at the previous visit and could then have had an X Ray appointment at this visit, We then waited, my niece was offered pain killers but was not seen. All this could have been avoided if proper information had been available, The point I would like to make is that though everyone meant well proper systems of communication are not in place and staff are not well informed.

Reply from Oxford Health NHS Foundation Trust
Mon, 05 Aug 2019 11:27:10 +0100

Thank you for taking the time to leave feedback relating to your experience of attending Abingdon MIU. I am really sorry to read that communication with you was poor. We take all feedback about out services seriously and I would be grateful if you could contact the Patient Advice and Liaison Service (PALS@oxfordhealth.nhs.uk or 0800 328 7971) so that we can work with you to ensure we learn from your experience to improve the service provided to others. With best wishes Alexandra Bambury Deputy Manager PALS Lead

Reply from Oxford Health NHS Foundation Trust
Mon, 05 Aug 2019 11:44:15 +0100

Thank you so much for taking the time to leave feedback, It is really lovely to read. Please be reassured I will share your feedback with the relevant managers of the Unit to enable them to share your feedback team wide. If you would like to discuss your experience in more detail, please do call PALS (Patient Advice Liaison Service) on 0800 328 7971. Thank you once again for your feedback With best wishes Alexandra Bambury Deputy Manager PALS Lead