Erith and District Hospital

I think this hospital is a great hospital and all the staff bar one are great. Unfortunately I did not have a great experience with the physiotherapist who I was recommended to go and see for treatment. For my first appointment I found him uninterested in my issues and didn’t even bother to show me how to do the exercises I needed to do, rather gave me a handout and sent me on my way. When trying to book a follow up appointment, which never happened, after months of trying to get hold of him. He never returned my calls nor emails and even the receptionist try to get him to but was unsuccessful. I gave up after months of trying to get another appointment and have now gone else where. Extremely disappointed with the attitude and professional of this physiotherapist.

I called to have my appointment changed as i would not be able to make it, two days before it was due, I waited for 15 minutes with the message you are in a queue, the line was then picked up by someone who just left the phone on their desk for 10 minutes before putting me on a transfer line which i waited on for 5 minutes before it simply cut me off, absolutely disgraceful , how many appointments are recorded as missed due to people being treated like I was?.

Visited urgent care 10 days ago with an injured ankle. Staff friendly and efficient, parking easy and seen about 20 minutes after arrival. Fracture suspected and sent for X-ray. Offered ‘a crutch’ which was declined as unsure I could use one effectively and finally managed to get to X-ray clinging onto my husband. The wonderful receptionist in X-ray department found me a wheelchair for my return back. I am 72 and hopping up to X-ray with one crutch seemed neither safe or feasible. Could I make a polite suggestion that urgent care purchase a wheelchair as soon as possible to prevent others going through this stress. An otherwise excellent service spoilt by lack of equipment.