Leominster Community Hospital

Very happy with every single member of staff ,everyone cared for my Dad in an excellent manner. What a wonderful hospital you have. You have fed my Dad so very well and built up his strength and confidence ready to return to his home. You have all been so kind and I cannot thank you enough. Thank you to all on the wards.

Reply from Wye Valley NHS Trust
Tue, 10 Oct 2017 14:41:43 +0100

On behalf of the Wye Valley NHS Trust thank you for your kind comments in respect of your fathers care and treatment at Leominster Community Hospital. We will pass your comments on to the Sister of the Hospital in order that she can share with her staff and we hope that your father continues to improve. Patient Experience Team

My Father was transferred to this hospital from Hereford on one of the busiest days of the year (Easter Monday). Minster ward was extremely clean and tidy. The staff were welcoming and the GP who saw and reviewed my Father went well beyond expected standards to review the detail of his condition. The staff were competent as well as compassionate and treated my Father with kindness and respect. Most importantly of all his care was individualised, rather than slavishly following a computer driven template, professional staff used their experience and training to listen to him, establish his wishes and deliver the right care in the way he wanted to receive it. Both the GP and the occupational therapist were particularly noteworthy in their approach to assessing the care Dad needed. They involved my mother and me appropriately and provided information about ongoing support. They trod the challenging line of maintaining professional advice alongside assessing the risk of the patients wishes superbly. The nursing staff of all grades were facilitating and observant. The only possible point of learning we can offer for service improvement is that when physiotherapy exercises are recommended it would be helpful to have the instructions written down to aid compliance. Having seen a huge range of care both within the NHS and outside it, I can honestly say that the service here was exemplary.

I had a routine appointment in the X-ray department. Previously I had attended Hereford hospital for this purpose. Leominster was very user friendly, staff were polite and kind, the car parking was close by and free, my wait was very short. The service given was thorough, as it had been at Hereford, but all the surroundings were so much better here.

Reply from Wye Valley NHS Trust
Mon, 22 Dec 2014 09:52:24 Z

On behalf of the Wye Valley NHS Trust thank you for your comments in respect of the X-ray Department at Leominster Community Hospital. We will pass your comments on to the Sister at Leominster and the manager of the X-ray Department in order that they can be shared with their staff. Patient Experience Team