Hornsey Central Neighbourhood Health Centre

Having been told by the soft tissues injury clinic that my daughters knee problem needed physio, but this could take a few weeks to arrange/get an appointment, it was a surprise to get a voicemail message asking us if we could attend an appointment at 8am the next day. Sadly the number left for us to call back on just kept ringing out, so I contacted the physio team at Hornsey Central thinking they could help. They didnt have any record of the referral yet (we only went to the soft tissue injury clinic earlier this week). One of the receptionists took it upon themself to get the appointment sorted, turning in to something of a detective. They went beyond the call of duty and tracked down the person from the Whittington who had called us - which is impressive as they hadnt left a name on the message. The receptionist called me back with all the details and within minutes, the appointment was sorted out. Attended this morning (5/6), seen on time - assessment by physio was thorough and the session good. Well done for making this appointment possible for us!

Reply from The Whittington Hospital NHS Trust
Fri, 05 Jun 2015 11:57:33 +0100

Thank you for taking the time to leave us your feedback - we will pass this onto our physiotherapy team to look into.

I have been seeing this department for around a year now and they are really good! I cant fault them as yet. Yes, you sometimes have to wait a long while for your appointment, but Ive not been to an NHS hospital yet where you dont. When they do see you they are kind, helpful and informative and, I feel, very thorough.

Used this surgery for a routine blood test. The testing area did not look particularly well maintained or clean. Practitioner working on their own. Was able to get needle in straight away but during the test and removal of needle, caused pain and bruising. I was unable to move my arm without pain for over a week and the bruising was substantial. Totally unacceptable amount of damage caused during a routine procedure.