County Hospital

I was referred to the TIA Clinic by my GP.I attended yesterday (2.9.19) and experienced proffesionalism blended with kindness. I was vulnerable. The treatment I received was exemplary. I saw nothing but kindness shown to me and to others.Specifically I would like to offer my sincere thanks to the doctor and the nurses who were his support staff. I would also like to thank the skilled staff responsible for ECG, CT scans, vascular imaging and the staff taking my blood. Of course nobody wants to have to go to hospital but all these people made it a positive experience. I thank God for the NHS and especially those who were so good to me yesterday. Anthony Jeffries

Just wanted to say a rather Big Thank You to all the staff yesterday who carried on with my appointment. I miss read my appointment letter and went to Stoke for my MRI appt. However I am always early and when I explained to the receptionist I was unable to book in on the main desk. She explained it was because I was booked at Stafford and not Stoke. After a very quick Sunday morning dash to Stafford Hospital, thinking the worse that I would have to rebook and wait. They welcomed me in and made no fuss about me being 10 minutes late for my appointment at all. The Staff treated me with dignity and compassion. For which I am very Grateful. Its easy to moan and it takes time to say Thank You. So thank you again.. Ps... I was less respectful to myself when I realised Id attended the wrong Hospital I can assure you...

Reply from University Hospitals of North Midlands
Mon, 30 Sep 2019 11:43:00 +0100

Thank you for taking the time to provide us with your lovely feedback which I have shared with the team. Dont be too hard on yourself about attending the wrong hospital - this is an easy mistake to make! It is great to hear that this didnt cause any delay to your investigation and that the staff were so understanding. Kind Regards Angela Grocott Head of Patient Experience

Reply from University Hospitals of North Midlands
Mon, 16 Sep 2019 08:28:55 +0100

Dear Mr Rogers, Thank you very much for taking the time to share your experience of Ward 8. I know Senior Sister Williams and her team will very much appreciate your lovely comments. I do hope you have recovered well following your surgery. Kindest regards Rebecca Pilling, Quality Improvement Facilitator: Patient Experience.