Addenbrookes

I have kidney disease in a mild form. I have to have frequent blood tests. The hospital now releases details of test results to patents. My latest results showed a decline in function and I became very worried. I contacted the dept and was most impressed when the senior consultant phoned me at home to explain what the tests actually meant and that we could go on holiday without any worry. The fact that in a very busy dept a senior consultant had personally phone d a patient has really shown me that Addenbrookes staff are really dedicated and care. johnep.

Reply from Cambridge University Hospitals NHS Foundation Trust
Mon, 30 Sep 2019 15:17:41 +0100

Thank you for letting us know that you were pleased with the response to your query about your blood test results. Your kind words have been passed to the department and will be much appreciated. Thank you again. Patient Advice and Liaison Service pals@addenbrookes.nhs.uk

Reply from Cambridge University Hospitals NHS Foundation Trust
Mon, 23 Sep 2019 12:09:27 +0100

Thank you very much for taking the time to let us know that you were pleased with your out-patient appointment - it is good to hear that the staff were kind and professional, and that you felt well-informed. You kind words will be passed to the staff and will be much appreciated. Thank you again. Patient Advice and Liaison Service pals@addenbrookes.nhs.uk

Amazing care after a dog bite injury. It was a tricky injury to repair with a high risk of infection and everybody worked hard right from I arrived to ensure I got the best care. I was so impressed with the level of care, right from admission, hospitalization to follow up care. Every staff member went out their way to ensure excellent compassionate and professional care. My consultant personally follows up and has taken time to explain my injury, the surgery and the necessary after care. The physiotherapists are amazing, the nurses have all been excellent. Reception staff are always smiling and attentive. I have had a lot of follow up and have always been seen on time except one time when there was a small delay and staff kept me updated continually and explained the cause of the delay. Please pass on my sincere thanks to the entire team at plastics, A3 ward, PSU and Hand occupational therapy. I still attend follow up treatment and I feel in the best of hands.

Reply from Cambridge University Hospitals NHS Foundation Trust
Tue, 10 Sep 2019 08:30:39 +0100

Thank you for taking the time to let us know how pleased you have been with the care provided by a range of staff - it is good to hear that you received professional and kind care, and that you felt well-informed. You kind words and thanks will be passed to the staff involved and will be much appreciated. Thank you again. Patient Advice and Liaison Service pals@addenbrookes.nhs.uk