I had carpal tunnel decompression on June 28th at Wimborne hospital. I was contacted the day before and give some useful advice on what to bring with me which I found very helpful. On arrival the staff were welcoming friendly and professional. The department was bright modern and super clean. I was routinely identity checked as was the hand on which the procedure was carried out, no room given for mistakes. The staff took time to explain what was happening why and when which for me was important I was treated as a person not a number , my safety and dignity were protected. I left knowing I had been cared for by an A team the very best of the NHS I would like to thank all the Staff for their Care

I had carpal tunnel surgery in the day surgery unit at Wimborne hospital. Having spent most of my career dealing with clinical trial patients in the NHS I feel I can provide an objective review. From the free parking outside the door to the relaxed greeting my experience was very good. The department was clean, with modern equipment. All staff introduced themselves and were friendly, competent, caring and respectful. My identity, and the procedure to be performed were checked thoroughly, and the process and possible side effects explained fully with ample opportunity for me to ask questions. The staff worked as a team with good rapport which helped to engender a quiet and calm environment, in stark contrast to bustling larger hospitals, which can be frantic. Despite this being my second carpal tunnel surgery I was quite nervous, but I found the care, kindness and the reassurance from the staff helped me relax, and the procedure was quick and painless. In summary, I found that I received excellent service from the hand clinic, from my initial consultation, making an appointment, reception at the hospital though to the procedure itself. I would have liked to have mentioned staff by name but I appreciate that this is not allowed in this review process. I hope that you could convey my gratitude to the staff for the excellent work they do, especially in the face of these difficult times.