St Helens Hospital

Today I attended the Gynaecology Dept for a Colposcopy. What an excellent, professional department this is! The nursing staff and the consultant were absolutely delightful. Very efficient, friendly and professional. I was extremely grateful that they were so good at putting me at my ease. Thank you so much - I hope this review is passed on to them.

Reply from St Helens and Knowsley Hospitals NHS Trust
Fri, 27 Sep 2019 14:35:24 +0100

Hi Helen, thank you for taking to time to leave such lovely comments about your recent experience in our gynaecology department, we will pass your comments on to the staff who looked after you during your visit so they can see how much you appreciate the care they provided you with, its lovely for our staff to get such positive feedback.

I attended the dermatology clinic at St Helens for a mole biopsy. I was called in on time and everything that would happen was explained clearly. The procedure was done by a specialist nurse and was totally painless. The three nurses and one medical student were just lovely, they were friendly and chatty and so efficient, everything ran like clockwork. The room was very clean and tidy too. I can highly recommend this dept. for its effiency and human touch.

Reply from St Helens and Knowsley Hospitals NHS Trust
Mon, 23 Sep 2019 07:58:00 +0100

Thank you for taking the time to share your feedback about your dermatology appointment at St Helens. Our team strive to provide timely care in a friendly and welcoming environment so it is good to hear that you had a positive experience and everything ran like clockwork. Your comments have been forwarded to the team and they are very pleased. Thank you once again. We are holding our next patient engagement event on the 7th of October 2-4pm in Nightingale House at Whiston Hospital. If you would like to come along and learn about service developments and help to develop new services then come along. It would be lovely to see you there.

Reply from St Helens and Knowsley Hospitals NHS Trust
Thu, 08 Aug 2019 07:47:19 +0100

Thank you for taking the time to leave feedback about St Helens dermatology services. It is pleasing to learn that you found the consultant to be helpful when you attended for your appointment. However, it is very disappointing to hear that you were not treated in a way that we would expect from a member of our team when you telephoned for advice. Please accept our apologies for any distress that you were caused. If you wish to discuss this further please contact myself directly, Samantha Whelan Patient Experience Manager, via switchboard on 0151 426 1600 or contact the PALS team on 0151 430 1376, pals@sthk.nhs.uk