I have never had an issue with audiology at all and have been for a number of appointments, i have had hearing loss from a young age. My recent ent appointment I hadn’t even been sent in regards to an issue with my ears but my nose, appointment number 1 was given a hearing test no big issues I thought all part of the service. I was told to leave and the consultation would call me. When he called he went over my hearing loss and told me I had normal hearing and low level hearing loss in the other of course I was shocked never had these readings before. He wasn’t aware I was a hearing aid wearer or even my history, let alone I had attended for my nose. When my husband spoke with him, his words was literally I don’t know what you want me to do, but agreed to see me. I would like to see my in clinic was any better as he still had no past history on my hearing loss, when I asked him to compare my last reading to this one I was told he couldn’t, all I wanted to know is if my ear drums had finally started working and if so why do I still struggle with hearing especially when I don’t use my aids. There was no offer to even repeat the hearing test. In regards to my nose, I knew the issues and was scared and asked him please don’t tell me in which as close to my face as he could get he gave me that news I had asked not to be given. I have taken this up with pals and hope that in future more care is taken in care of patients especially those who suffer trauma. I am not ok with my treatment or level of care I was given this time round.

The team were so lovely and made me feel safe. Visited across two days and I felt very looked after and that the team were very compassionate towards my wellbeing.