North Downs Hospital

Just wanted to say a massive thanks to all the staff involved throughout my operation. I felt supported at every stage and was kept updated to my care plan. All the staff were so helpful that I could literally not ask for any more. The staff at the hospital made the operation as ‘pleasant’ as it could be. Massive thanks to you all.

Reply from Ramsay Healthcare UK Operations Limited
Tue, 05 Feb 2019 10:40:33 Z

Hello and you are welcome! It is great to see how pleased you were with your care during your stay. Your thanks will be passed to everyone and I know that they will be delighted to see your comments. Kind regards, Monica Clarke (Hospital Director).

Nothing could have made the procedure that I was having to undergo pleasant - but the staff at North Downs Hospital certainly tried to. From the smiley receptionist to the caring and cheerful theatre team, they did everything they could to minimise the stress inherent in all things medical. Everywhere was spotlessly clean. The theatre team were friendly and cheerful, even after having put in many hours of work that day, and did their utmost to take my mind off what I was going through. I cant praise them enough, they deserve medals by the bucket-load. If I have one small criticism, it would be that I thought I was going down to theatre at 5.30pm and I didnt go until over an hour later - it would be really nice to be kept informed. Not every five minutes, patients understand that the nursing staff are really busy - but just once would be greatly appreciated. Otherwise, five-star service.

Reply from Ramsay Healthcare UK Operations Limited
Mon, 19 Mar 2018 14:57:51 Z

Thank you for your really positive comments - we are so pleased that the team made such a difference to your experience of having a procedure. We have also noted your comments about being kept informed, which were really helpful. It is always good to hear from our patients how they have found their stay . Kind regards, Monica Clarke (General Manager)

The care and attention to detail provided both pre and post surgery was excellent. The theatre staff were so reassuring and encouraging, the nursing on the ward was exceptional and the whole hospital seemed to run so smoothly with everyone seemingly proud and happy to be working for NDH. This made it almost a pleasure to be there!

Reply from Ramsay Healthcare UK Operations Limited
Sat, 10 Feb 2018 17:01:54 Z

Dear Judy, Thank you so much for your lovely feedback! The teams do indeed feel happy to work at the Hospital and we are so pleased to hear that you almost enjoyed your stay! It was very kind of you to let us know, Kind regards, Monica Clarke (General Manager)