St Catherines Hospital

Had a series of blood tests recently and I found what a pleasant experience it was at this hospital.The second test I had I came very early and found that you could even check in before the opening time by selecting a patient number in the waiting room.I thought this was a great idea and allowed the system to work well.All the Phlebotomists were very pleasant also.The whole new hospital seems to work well and it is a pleasure to attend.

The system for bloods on the Wirral is beyond ridiculous, not only is the system and two hour wait unacceptable but the attitudes of the receptionists in the blood department leave much to be desired. They are abrupt and rude when explaining the procedures for checking in and I also witnessed them shouting a number and shouting louder abruptly as the disabled patient struggled to get to the desk on time. The system is poor but there is never a reason to be rude

The process of my cataract operation was conducted in a well organised and efficient way from arrival and leaving the premises. I have great admiration for all the staff who assisted me and the outcome has been brilliant. What more can you ask of the NHS .