UEA Medical Centre

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  • Provider Information

  • UEA Medical Centre is a GP Practice in Norwich and provides a list of services listed below if available. This GP practice has 17 reviews with a rating of 2.8 out of 5 and a CQC rating of Good.

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  • Provider Services
  • Asthma Clinic
  • Child Immunisations
  • Dressings clinic (nurse led)
  • Hormonal injections/implants
  • Joint injections
  • Long-Acting Reversible Contraception (LARC - eg IUD or implant)
  • Minor surgery (removal of moles,skin lesions)
  • Pharmacy available on-site
  • Phlebotomy
  • Physiotherapy - provided in house and available on NHS
  • Primary care counselling service
  • Travel health with yellow fever
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    •  Provider Performance
    The table below is a standard list of gp practice metrics that are complied annually for practices in England. You can use this list to see how UEA Medical Centre is doing in areas that may be important to you.
    Health MetricDetailIndicator
    Cervical Screening Ages 25 to 491375 individuals have been screened out of a possible 3330 eligible people.

    A total of 41.29129129 of possible patients have been screened which is below the 80% requirement. The GP practice needs to sceen another people to hit the required 80% screening target.    		1375
    Cervical Screening Ages 50 to 64195 individuals have been screened out of a possible 260 eligible people.

    A total of 75 of possible patients have been screened which is below the 80% requirement. The GP practice needs to sceen another people to hit the required 80% screening target.    		195
    Overall number of GP appointments5598 Number of appointments in Apr 2024 from a practice list size of 20495 patients5598
    Face to face appointments5481 Face to Face appointments in Apr 2024 which is 97.9% of the total number of appointments.5481
    Home Visits0 Home Visits in Apr 2024 which is 0% of the total number of appointments.0
    Telephone appointments73 Telephone appointments in Apr 2024 which is 1.3% of the total number of appointments.73
    Unknown appointments43 Unknown appointments in Apr 2024 which is 0.8% of the total number of appointments.43
    Video call appointments1 Video call appointments in Apr 2024 which is 0% of the total number of appointments.1


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  • Patient Ratings

    Excellent
    4

    Good
    1

    Ok
    6

    Poor
     

    Terrible
    6

  •  Patient Reviews

    UEA Medical Centre
    Review SourceBy:Anonymous
    Rating:..Star Rating
    		Apr 8 2019

    The GP didn't even bother listening to what I was going to say. From the moment I stepped in to his office he made it clear that he wanted me out of the way and even said that he has a really busy schedule. I am a student at the UEA and have been suffering from stress related to my personal life and university life and the GP I saw didn't even want to listen to the word I said. I've was feeling really low that morning and seeing this GP made it even worse. I know for a fact that the GP could get really busy but this GP didn't even let me explain what was happening and why I was feeling the way I'm feeling. First thing is to diagnose something but how can someone diagnose someone when they just dismiss you straight away. If I could give a negative rating, I would but unfortunately it won't let me.
    Original Comment Report...

    Reply from UEA Medical Centre
    Tue, 30 Apr 2019 11:24:55 +0100

    We would always encourage anyone who wishes to comment so negatively about our services to discuss any issues directly with the Practice Manager in the first instance, so we can investigate what may have happened for someone to feel our services were so negative. If you wish to contact us, please do so by emailing umsuea@nhs.net or phoning 01603 251600. Thank you.

    UEA Medical Centre
    Review SourceBy:Anonymous
    Rating:..Star Rating
    		Mar 1 2019

    I've been with UEA Medical Centre for 6 years, now. I very rarely need to go to the Doctors, but on the few occasions I have, I have been extremely let down. I can never get an appointment when I want one. When I finally do get in there, the doctors and medical staff are extremely friendly, but I cant help feeling they are trying to get people out of the door as soon as possible. Every time I have to deal with this centre, I leave thinking "that's it I'm changing my doctors", but of course there is little motivation when there is nothing wrong with you! This is the final straw, though. I can't get an appointment for something that is worrying me a lot, for 5 weeks!!! Their response is, try the walk-in centre! What is the point of being registered at a practice if that is always their first response!!! It's just the most inefficient organisation I have ever come across.
    Original Comment Report...

    Reply from UEA Medical Centre
    Thu, 14 Mar 2019 16:16:57 Z

    We are sorry to read your comments. Your inability to get an appointment is not because we are an inefficient organisation, it is because appointment demand is extremely high. We are doing the best we can with the funding and staffing that have available and we are currently advertising for another doctor. We are usually booking 2-3 weeks ahead for a routine doctor appointment, but for more pressing issues that cannot wait that long we have urgent doctor same day access clinic all day every day from Monday to Friday. If you wish to see a particular doctor who only works very part-time hours, you may have to wait a bit longer. Our nurses are highly skilled to deal with a multitude of issues and we have variety of clinics which are available to book in advance or same day. If none of these options are suitable then we would advise the Walk In Centre as this is what it is for.

    UEA Medical Centre
    Review SourceBy:Anonymous
    Rating:..Star Rating
    		Feb 6 2019

    Attended feeling unwell. Not able to get parking permit then walk but to car in patient slot. Hit by £60 fine for 30 min visit. Most places take car number on reception to keep parking sharks at bay
    Original Comment Report...

    Reply from UEA Medical Centre
    Tue, 19 Feb 2019 10:49:36 Z

    Parking across the university campus is not governed by the UEA Medical Centre. We are sorry to hear you received a fine, but this is out of our control and we have many signs and notices within reception advising patients to obtain a parking permit on arrival. You could try and visit the security lodge on campus to see if they are able to revoke the charge, but this may not be possible. We are unsure how this relates to your review title ‘unsympathetic doctor, failed to reassure’. If you have further comments about this, then please contact the practice and ask to speak to the Operations Manager.

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    UEA Medical Centre

    GP Practice in Norwich

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