Hama Medical Centre

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  • Provider Information
  • Hama Medical Centre is a GP Practice in Nottingham and provides a list of services listed below if available. This GP practice has 31 reviews with a rating of 3.4 out of 5.

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  • Provider Services
  • Learning disability health check
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  •  Provider Performance
    The table below is a standard list of gp practice metrics that are complied annually for practices in England. You can use this list to see how Hama Medical Centre is doing in areas that may be important to you.
    Health MetricDetailIndicator
    Cervical Screening Ages 25 to 49710 individuals have been screened out of a possible 920 eligible people.

    A total of 77.17391304 of possible patients have been screened which is below the 80% requirement. The GP practice needs to sceen another people to hit the required 80% screening target.
    710
    Cervical Screening Ages 50 to 64515 individuals have been screened out of a possible 620 eligible people.

    A total of 83.06451613 of possible patients have been screened which is above the required mimimum standard.
    515
    Overall number of GP appointments2889 Number of appointments in Apr 2024 from a practice list size of 5610 patients2889
    Face to face appointments1610 Face to Face appointments in Apr 2024 which is 55.7% of the total number of appointments.1610
    Home Visits52 Home Visits in Apr 2024 which is 1.8% of the total number of appointments.52
    Telephone appointments1143 Telephone appointments in Apr 2024 which is 39.6% of the total number of appointments.1143
    Unknown appointments84 Unknown appointments in Apr 2024 which is 2.9% of the total number of appointments.84
    Video call appointments0 Video call appointments in Apr 2024 which is 0% of the total number of appointments.0


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  • Patient Ratings

    Excellent
    8

    Good
    11

    Ok
    4

    Poor
    3

    Terrible
    6

  •  Patient Reviews

    Hama Medical Centre
    Review SourceBy:Anonymous
    Rating:..Star Rating
    Sep 8 2023

    Due to querying practice policy and procedures due to what I can only describe as medical negligence I have been duly removed from this practice. Sadly since it’s been taken over by Pics the service has only gotten worse. As people have properly reported some of the rudest reception staff in history plus a policy of you are wrong and we are correct. Plus don’t you dare query our decisions over your healthcare

    Hama Medical Centre
    Review SourceBy:Hama M
    Rating:..Star Rating
    Sep 9 2019

    Please use another surgery/doctor Please do not use this surgery the doctor here. I have been registered here for a number of years and been to see (always) the doctor a number of times. They are by far the worst doctor I have ever seen/used/needed. Their default answer for everything is 'NHS wont touch it'. They are absolutely terrible and do whatever they can to keep costs down and reduce the amount of work to do. I ultimately switched to a different surgery locally, and the moment I saw them they managed to help resolve issues that they were unwilling to. Please avoid this place at all costs and register somewhere else. Please! Also please read the other reviews on here. They say exactly the same thing and people are having the same experience. Something should be done.
    Original Comment Report...

    Reply from Hama Medical Centre
    Wed, 11 Sep 2019 09:20:56 +0100

    We are very sorry John to learn that you rate our practice as "absolutely terrible", to the point of advising others to "register somewhere else". We wonder why you didn't raise a complaint through our complaints system when we could have addressed your issues and dissatisfaction. We are, however, pleased that you have found another GP practice that clearly meets your needs. J Thurlby, Practice Manager

    Hama Medical Centre
    Review SourceBy:Hama M
    Rating:..Star Rating
    Aug 29 2019

    Reception staff are severely lacking in customer service skills and basic manners, coming across plain rude. I’ve visited the doctor here now on numerous occasions and all appointments I’ve been met with extremely patronising advice such as ‘wear more clothes if you’re ill’, and disbelieving and undermining symptoms bought to his attention. It has gotten to the point that I would rather not go to the doctors as I have never had a pleasant experience whether it be from a telephone call or face to face interaction. The last straw for me was when over the phone I asked to book an appointment with a nurse and the receptionist cut me off and told me to wait for her to talk, absolutely appalling customer service from everyone in this branch. My advice to anyone is to find a new gp practice, how this place is still open for business is beyond me.
    Original Comment Report...

    Reply from Hama Medical Centre
    Fri, 30 Aug 2019 09:41:43 +0100

    Firstly, I'd like to apologise on behalf of the practice for the dissatisfaction you have with our reception staff. I'm sorry that you have aired your dissatisfaction on this platform without having raised your issues with us in the first instance, but if you would like to give me a call on 0115 9382101 to discuss this, or drop me a line, I will gladly look into the matter for you. If our staff have been rude or patronising then we need to know about it so that we can take appropriate action. Regards, Julie Thurlby, Practice Manager

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    Hama Medical Centre

    GP Practice in Nottingham

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