The Vale Practice |
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3.1 
48 Reviews The Vale Practice 50-66 Park Road, Crouch End, N8 8SU Phone : Web :http://www.valepractice.co.. Email :. EPS : Available .... CQC : 
Status : Open
The Vale Practice is a GP Practice in London and provides a list of services listed below if available. This GP practice has 48 reviews with a rating of 3.1 out of 5 and a CQC rating of Good. |
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| The table below is a standard list of gp practice metrics that are complied annually for practices in England. You can use this list to see how The Vale Practice is doing in areas that may be important to you. |
| Health Metric | Detail | Indicator |
|---|---|---|
| Cervical Screening Ages 25 to 49 | 1835 individuals have been screened out of a possible 2820 eligible people.A total of 65.07092199 of possible patients have been screened which is below the 80% requirement. The GP practice needs to sceen another people to hit the required 80% screening target. | 1835 |
| Cervical Screening Ages 50 to 64 | 620 individuals have been screened out of a possible 810 eligible people.A total of 76.54320988 of possible patients have been screened which is below the 80% requirement. The GP practice needs to sceen another people to hit the required 80% screening target. | 620 |
| Overall number of GP appointments | 2967 Number of appointments in Apr 2024 from a practice list size of 10288 patients | 2967 |
| Face to face appointments | 2131 Face to Face appointments in Apr 2024 which is 71.8% of the total number of appointments. | 2131 |
| Home Visits | 0 Home Visits in Apr 2024 which is 0% of the total number of appointments. | 0 |
| Telephone appointments | 834 Telephone appointments in Apr 2024 which is 28.1% of the total number of appointments. | 834 |
| Unknown appointments | 2 Unknown appointments in Apr 2024 which is 0.1% of the total number of appointments. | 2 |
| Video call appointments | 0 Video call appointments in Apr 2024 which is 0% of the total number of appointments. | 0 |
Patient Ratings | ||||||||||||
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Patient Reviews
 | By: | Anonymous |
| Aug 9 2019 | ||
I have had overwhelming good experiences with the medical staff at this surgery. The triage for the same day appointments is fantastic - for urgent appointments you can call, a duty doctor will call back and then give you an appointment that day if medically necessary. I have never not been able to get an appointment using this system and have found the doctors compassionate and knowledgeable. HOWEVER to echo feedback from previous reviewers I have found the receptionist staff unbelievably rude, abrupt and unhelpful. I first noticed this when I came to register with the GP, registration forms having been completed, only to be told by the receptionist that the GP service is very over-subscribed and I would have long waits for appointments - uhhh, why does the NHS website day the GPS are accepting new patients then?! I nearly didn't register at all due to this, but did a quick surgery of a few existing patients waiting in the waiting room and they all told me they had no problems - which has been my experience also. Second - I phoned the GP surgery when I found out I was pregnant with my first baby as NHS website said you should call GP “what do you want us to do about it” were the actual first words of the receptionist, who then asked me if I was going to keep it! I subsequently found out that the GP doesn't do routine antenatal appointments and was told I need to register with local hospitals - surely I am not the first newly pregnant woman to phone the GP - could they not provide some helpful standard information on how to proceed without this rude attitude and personal questions. I actually mentioned this to a locum GP I subsequently saw at the surgery and she (unlike the other GPs I have seen) was equally unhelpful, saying she would have done something about this if she wasnt a locum?!?! Score for patient care! Third - I went in with severe morning sickness and UTI, had to do urine sample and couldnt even set foot in dirty flooded toilet in practice - explained to reception staff that any smells were making me sick, was there another toilet i could use (or heaven forbid could they clean the main one)) - totally unhelpful - had to go to a local cafe instead. Fourth - I booked in for a smear, took time for appointment, got there to be told I couldn’t have it as recently had IUD fitted, can reception not have standard questions to check eligibility before booking? Today I phoned up for same day duty doctor service, “is this an emergency, we are very over-subscribed today” was how reception answered the phone without asking me what the issue was... yes it was an emergency (I had been treated for an emergency pregnancy complication and had been told by hospital that I needed follow-up tests to check for infection on that specific day once antibiotics had completed, had tried to book it days earlier and reception wouldnt let me). Such a shame as deflects from the amazing GP service and makes everything more stressful than it needs to be. | ||||||
| By: | Anonymous |
| Jul 23 2019 | ||
The doctors I see at the practice are great, caring and provide great treatment, but the reception staff, except for maybe two, are absolutely terrible. They are rude, unengaged and not helpful at all. Their manner is awful. Thankfully I only come in with minor issues, but I'd hate to thunk how they treat patients with severe illnesses. I really don't understand how their attitude toward patients can be so poor. Often times when I'm up at the desk, they make me feel like I am bothering them and they reluctantly help me. I strongly urge the Vale Practice to see over their reception staff, either provide them with the training needed so they know how to interact with patients in a respectful way or fire the ones who don't as this really is awful behaviour and such a tarnish on what is a good practice with great doctors. | ||||||
| By: | The V |
| Jul 11 2019 | ||
I have been registered on this clinic for over 5 years and the service is suddenly dropping. It's almost impossible to book with any doctors. Some of them , or they are not working in the clinic anymore or it's absolutely impossible to see them available on the online service. Reply from The Vale Practice Mon, 15 Jul 2019 18:42:03 +0100 We are sorry that you have had trouble booking an appointment. You will no doubt have heard via the media that there is a worsening shortage of GPs nationwide. Unfortunately, problems booking GP appointments are not confined to our practice. To a greater or lesser extent, sadly they are very much an issue everywhere. Two of the senior GPs at the practice are now approaching retirement and have reduced their sessions, as is pretty normal practice. It may therefore be more difficult to see them than it was. We are employing other GPs to make up for these sessions. Ironically, on the very day you posted this comment, you were able to have a same-morning telephone consultation with a GP. This was entirely appropriate for the issue you needed to discuss. If this was the matter you had wished to have a face-face appointment for, (and no other issue was mentioned by you at the time), you actually got quicker service by being directed to speak to the duty doctor, rather than booking a normal appointment for a date in the future. Thus, despite struggling to provide as many timely routine face-face appointments as we would wish, (like most practices), we would argue that we have an efficient same-day duty doctor system in place. This is both to deal with matters that do not need face-face consultations and to screen medical concerns and expedite face-face appointments for more pressing clinical issues. | ||||||
