Spring Terrace Health Centre |
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2.0 
22 Reviews Spring Terrace Health Centre Spring Terrace, North Shields, Tyne And Wear, NE29 0HD Phone : Web :http://www.springterrace.c.. Email :spring.terrace@nhs.net. EPS : Available Status : Open
Spring Terrace Health Centre is a GP Practice in North Shields and provides a list of services listed below if available. This GP practice has 22 reviews with a rating of 2 out of 5. |
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| The table below is a standard list of gp practice metrics that are complied annually for practices in England. You can use this list to see how Spring Terrace Health Centre is doing in areas that may be important to you. |
| Health Metric | Detail | Indicator |
|---|---|---|
| Cervical Screening Ages 25 to 49 | 555 individuals have been screened out of a possible 765 eligible people.A total of 72.54901961 of possible patients have been screened which is below the 80% requirement. The GP practice needs to sceen another people to hit the required 80% screening target. | 555 |
| Cervical Screening Ages 50 to 64 | 425 individuals have been screened out of a possible 620 eligible people.A total of 68.5483871 of possible patients have been screened which is below the 80% requirement. The GP practice needs to sceen another people to hit the required 80% screening target. | 425 |
| Overall number of GP appointments | 4069 Number of appointments in Apr 2024 from a practice list size of 5757 patients | 4069 |
| Face to face appointments | 3241 Face to Face appointments in Apr 2024 which is 79.7% of the total number of appointments. | 3241 |
| Home Visits | 2 Home Visits in Apr 2024 which is 0% of the total number of appointments. | 2 |
| Telephone appointments | 359 Telephone appointments in Apr 2024 which is 8.8% of the total number of appointments. | 359 |
| Unknown appointments | 258 Unknown appointments in Apr 2024 which is 6.3% of the total number of appointments. | 258 |
| Video call appointments | 209 Video call appointments in Apr 2024 which is 5.1% of the total number of appointments. | 209 |
Patient Ratings | ||||||||||||
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Patient Reviews
 | By: | Philip D |
| Feb 23 2022 | ||
Tried for 3 days for appointment!was told to ring from 8 o'clock in morning, got through today and receptionist say doctor will ring in morning!Still waiting!now 18,45 !was also told to do e.constantly the day before!which I done.says online doctor would be in contact by 6,30on Wednesday!Still waiting! What has happened to NHS? Discrase | ||||||
 | By: | Anonymous |
| Apr 25 2019 | ||
My wife and I had been patients with this practice for many years, but over the last three there has been a marked deterioration in its management: My wife has for a long time suffered from high blood pressure. Three years ago she went for her annual review. The nurse concerned seemed to be having problems with two monitors that she tried, but pronounced that my wife’s bp was worryingly high. She gave her a daily chart and told her to borrow a machine to keep a log of bp . Unfortunately the practice didn’t have a machine to lend, and as we were now very concerned given the prognosis,we went to Boots and spent over £40 for a monitor. This only to find that her bp was not in fact at a level for concern . The next incidents involved my self attempting to get an appointment to see my allotted doctor. I booked an appointment on line at the beginning of November 2018 the next available date was November 27th which I confirmed. However, the day before,when I checked there was no such appointment. I telephoned and was given an apology but told that the next available appointment was on December 10 ,which I booked. I checked again on the day before only to be told that, again, there was no appointment but also that the doctor requested ( and with whom I was assured I had booked in November) was not even on duty that day ! After spending some time on the telephone I was given an ‘ emergency “ appointment with the doctor “on call “ By now, our confidence in this practice was wearing thin. When, finally we encountered problems in trying to order prescriptions on line, and when telephoning to query the second incident were dealt with quite sharply,it was the last straw. We have now changed our practice. We have no issue with the doctors at Spring Terrace, however the practice management who, when looking at the staff list ,seem to significantly outnumber the clinicians seem to leave a great deal to be desired. As a retired Headteacher I can only say that I would certainly have had questions to answer if the management in my schools seemed to have such problems. I did read that in the past that this practice was placed in the equivalent of “ Special Measures” , in my opinion it should still be there. | ||||||
| By: | Anonymous |
| Dec 6 2018 | ||
Doctors are great but the receptionist staff are rude and very unprofessional, there has been multiple times where they have forgotten to call me back when I've been waiting for a phone call.
The surgery is very unprofesinal, for example there is a piece of paper as you walk in that says "please use the electronic board to sign ??" with a bloody emoji, why is a doctor's surgery using an emoji to tell me to sign in. It's a doctor's surgery not social media. | ||||||
