Hollyhurst Medical Centre |
|
Hollyhurst Medical Centre is a GP Practice in Blaydon On Tyne and provides a list of services listed below if available. This GP practice has 8 reviews with a rating of 3.8 out of 5 and a CQC rating of Good. |
| Provider Services | ||||
| ||||
| The table below is a standard list of gp practice metrics that are complied annually for practices in England. You can use this list to see how Hollyhurst Medical Centre is doing in areas that may be important to you. |
| Health Metric | Detail | Indicator |
|---|---|---|
| Cervical Screening Ages 25 to 49 | 515 individuals have been screened out of a possible 645 eligible people.A total of 79.84496124 of possible patients have been screened which is below the 80% requirement. The GP practice needs to sceen another people to hit the required 80% screening target. | 515 |
| Cervical Screening Ages 50 to 64 | 365 individuals have been screened out of a possible 490 eligible people.A total of 74.48979592 of possible patients have been screened which is below the 80% requirement. The GP practice needs to sceen another people to hit the required 80% screening target. | 365 |
| Overall number of GP appointments | 2003 Number of appointments in Apr 2024 from a practice list size of 4736 patients | 2003 |
| Face to face appointments | 1583 Face to Face appointments in Apr 2024 which is 79% of the total number of appointments. | 1583 |
| Home Visits | 17 Home Visits in Apr 2024 which is 0.8% of the total number of appointments. | 17 |
| Telephone appointments | 403 Telephone appointments in Apr 2024 which is 20.1% of the total number of appointments. | 403 |
| Unknown appointments | 0 Unknown appointments in Apr 2024 which is 0% of the total number of appointments. | 0 |
| Video call appointments | 0 Video call appointments in Apr 2024 which is 0% of the total number of appointments. | 0 |
Patient Ratings | ||||||||||||
| ||||||||||||
Patient Reviews
 | By: | Keddy S |
| Jan 31 2024 | ||
From my experience, one of the receptionists are quite rude and unempathetic. I heard a receptionist refer to the doctor that was seeing me by her first name so that’s what I knew the doctor as from then on instead of Dr (insert surname). Because of this, I would accidently call the doctor by her first name instead of her professional title, when talking to this certain receptionist over the phone. They would correct me and say the professional title instead of the first name which I get but they would keep doing it (the same receptionist) every time I accidently called her by her actual name. I said I was sorry and that that’s what I know her by and this receptionist was making a big thing out of it which made me feel uncomfortable and made me dislike her for being so petty and for wanting to debate something so small when my health was on the line and is way more important than this manner. I think this receptionist should get a new job, maybe one she enjoys because it’s not right taking your negativity and insecurities out on the customer. Very bad customer service from this one woman. I also think the waiting room could be done up. Maybe have a splash of colour to it or some music playing in the background as it feels depressing enough waiting there in silence and surrounded by white, dead walls with health posters littered all over them. Do better. | ||||||
| By: | Joanne L |
| Mar 15 2023 | ||
Every time i requested an appointment i seemed to have to wait weeks to get to see the doctor or even a nurse? I requested even a call from doctor and told the earliest was 2 weeks for a telephone appointment? Receptionist was not the most caring or helpful all she said is if it is urgent phone 111 and see if they give you a perscription or failing that try ringing first thing every morning to see if we can give you an appointment but can't guarantee? Not one to course a fuss and only go to the doctors when i feel it's urgent. getting an appointment at this doctors never seemed to be a problem in the past but now it seems near impossible, so frustrated about this that i feel i had to write this complaint. | ||||||
 | By: | Anonymous |
| Oct 30 2018 | ||
Both my partner and I use this service and we are extremely pleased with the care that we have received. The doctors are very attentive and our well being has been their main concern. On the one occasion that there wasn't an appointment available they arranged a same-day appointment at the walk-in centre in Blaydon. The following week, I was invited back to Hollyhurst so that my regular doctor could check that everything was resolved. | ||||||
