The Endeavour Practice |
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2.8 
4 Reviews The Endeavour Practice Cleveland Health Centre, 20 Cleveland Square, Middlesbrough, Cleveland, TS1 2NX Phone : Web :http://www.endeavourpracti.. Email :endeavour.practice@nhs. EPS : Available .... CQC : 
Status : Closed
The Endeavour Practice is a GP Practice in Middlesbrough and provides a list of services listed below if available. This GP practice has 4 reviews with a rating of 2.8 out of 5 and a CQC rating of Good. |
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| The table below is a standard list of gp practice metrics that are complied annually for practices in England. You can use this list to see how The Endeavour Practice is doing in areas that may be important to you. |
| Health Metric | Detail | Indicator |
|---|---|---|
| Cervical Screening Ages 25 to 49 | 850 individuals have been screened out of a possible 1845 eligible people.A total of 46.0704607 of possible patients have been screened which is below the 80% requirement. The GP practice needs to sceen another people to hit the required 80% screening target. | 850 |
| Cervical Screening Ages 50 to 64 | 375 individuals have been screened out of a possible 570 eligible people.A total of 65.78947368 of possible patients have been screened which is below the 80% requirement. The GP practice needs to sceen another people to hit the required 80% screening target. | 375 |
| Overall number of GP appointments | 3613 Number of appointments in Apr 2024 from a practice list size of 9300 patients | 3613 |
| Face to face appointments | 2408 Face to Face appointments in Apr 2024 which is 66.6% of the total number of appointments. | 2408 |
| Home Visits | 41 Home Visits in Apr 2024 which is 1.1% of the total number of appointments. | 41 |
| Telephone appointments | 1125 Telephone appointments in Apr 2024 which is 31.1% of the total number of appointments. | 1125 |
| Unknown appointments | 39 Unknown appointments in Apr 2024 which is 1.1% of the total number of appointments. | 39 |
| Video call appointments | 0 Video call appointments in Apr 2024 which is 0% of the total number of appointments. | 0 |
Patient Ratings | ||||||||||||
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Patient Reviews
 | By: | Anonymous |
| Aug 22 2019 | ||
The doctors here are very nice! All the staff members are nice too! | ||||||
| By: | The E |
| Nov 1 2017 | ||
I have had a repeat prescription for many years and up until the last few months this has never been an issue. However the last few months my prescription has been "missed". This months was especially messed up. I went to Boots to collect my prescription as it is meant to be sent electronically to them, they didn't have it so I called the surgery to be told that they don't do repeat prescriptions anymore and that they need to be put in every month. The receptionist then said they would put an electronic one in and it would be ready for collection the following day. The following day I went to Boots and low and behold it wasn't there. I went to the surgery to inquire who confirmed it had been sent electronically the previous day and to go back to Boots to inquire, which I did. Someone from the pharmacy called the practice on my behalf to find out that the prescription was a paper one and was at the practice!
Luckily the person at the pharmacy said they would collect this on my behalf and have the prescription ready for me the next day, as I had already wasted my lunch walking between Boots and the practice.
Fortunately my prescription isn't something that is life critical as if this was the case my situation would be far worse.
I cannot understand how something as simple as a prescription can be such an ordeal! Reply from The Endeavour Practice Thu, 02 Nov 2017 10:59:51 Z We sincerely apologise for the inconvenience you have been caused. About 6 weeks ago, we changed our IT system. Unfortunately, owing to this changeover, there was an intermittent problem when sending prescriptions electronically to pharmacies. At our end, the system had told us that the prescription had been sent. However, at the pharmacy end, it could not be processed. When this fault occurred, and it happened hundreds of times, we had to go through a lengthy reversal process and then either try again or get the prescription printed at the surgery. At a time when we were all getting used to the new IT system, this problem was severely disruptive and stressful for our whole team. As you can imagine, we were faced with hundreds of extra phone calls with respect to prescription issues. We felt very badly let down by the IT team paid by the local NHS to make this transition for us. If you wish to discuss the matter further, please contact the practice and ask to speak to the management partner. We hope we will rapidly return to the service level you have become used to over previous months and years. Sincere apologies again. | ||||||
| By: | Anonymous |
| Sep 30 2016 | ||
Since the previous doctor is gone place has deteriorated rapidly. Came in to be seen by a trainee, then been told my pains are 'stretched' muscle, week later is now tonsillitis, which after taking Antibiotics for a week has gone even worse. At this point I feel worried about my condition as over two weeks still no one can tell me why I'm in pain. The doctors there seem to have lost interest in patients. Apart from one particular doctor. Nevertheless when arrived there to be seen I was told to 'fill up form' take a seat and that Dr will call me (from next door room) as this is the 'Practice Policy'. I must say I have never heard biggest nonsense. Practice Management were rude and not sympathetic in any way although they clearly see I was in a lot of pain. My last word is; if you still consider this Practice think this; you complain of Tonsils pain/neck pain/throat pain and you being told you stretched muscle - they will most likely send you home with Paracetamol the ultimate medicine for everything these days - because that is what has happen to me. Avoid this place at all costs. | ||||||
