Limelight Health and Well-being Hub

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  • Provider Information
  • Limelight Health and Well-being Hub is a GP Practice in Manchester and provides a list of services listed below if available. This GP practice has 37 reviews with a rating of 2.4 out of 5.

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  • Provider Services
  • Learning disability health check
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  •  Provider Performance
    The table below is a standard list of gp practice metrics that are complied annually for practices in England. You can use this list to see how Limelight Health and Well-being Hub is doing in areas that may be important to you.
    Health MetricDetailIndicator
    Cervical Screening Ages 25 to 491110 individuals have been screened out of a possible 1735 eligible people.

    A total of 63.97694524 of possible patients have been screened which is below the 80% requirement. The GP practice needs to sceen another people to hit the required 80% screening target.
    1110
    Cervical Screening Ages 50 to 64480 individuals have been screened out of a possible 650 eligible people.

    A total of 73.84615385 of possible patients have been screened which is below the 80% requirement. The GP practice needs to sceen another people to hit the required 80% screening target.
    480
    Overall number of GP appointments4577 Number of appointments in Apr 2024 from a practice list size of 9836 patients4577
    Face to face appointments2161 Face to Face appointments in Apr 2024 which is 47.2% of the total number of appointments.2161
    Home Visits79 Home Visits in Apr 2024 which is 1.7% of the total number of appointments.79
    Telephone appointments1958 Telephone appointments in Apr 2024 which is 42.8% of the total number of appointments.1958
    Unknown appointments0 Unknown appointments in Apr 2024 which is 0% of the total number of appointments.0
    Video call appointments379 Video call appointments in Apr 2024 which is 8.3% of the total number of appointments.379


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  • Patient Ratings

    Excellent
    6

    Good
    3

    Ok
    4

    Poor
    9

    Terrible
    15

  •  Patient Reviews

    Limelight Health and Well-being Hub
    Review SourceBy:Anonymous
    Rating:..Star Rating
    May 15 2023

    The recent change in admin Procedures and appointment telephone or face to face are so bad. You never get to speak to doctor until 2 weeks later from when you were unwell.. its become like the Ali medical practice seymour grove that had bad staff and incompetent appointment procedures whuch was no good to the patients needs..

    Limelight Health and Well-being Hub
    Review SourceBy:Anonymous
    Rating:..Star Rating
    Aug 19 2021

    I have been transfered here as my GP closed. This is the worst GP practice I have ever encountered and I have no choice but to try to move to another practice. It is almost impossible to make an appointment. You have to download the app and then log on. I have tried 7 times to make an appointment. They all go immediately. You log on at 8am and if you're really lucky you'll get a phone call appointment from the GP. Trying to see someone in person is virtually impossible, don't even bother trying. That's if you can get an appointment at all as everyone is trying at the same time. You are discouraged from calling on the phone and told only to do so if you don't have access to a smartphone. There is then a long wait to get through and you're told no appointments left and to log on to the app at 8am the following day!!! Why is it so difficult to get to see your GP? It just isn't working. It's almost as if you don't want people to book. Look at all your negative reviews. The NHS is a wonderful service but those in charge here should be ashamed of themselves. You are causing people so much stress just trying to get an appointment. I am so disappointed as it seems are many others. I'm writing formal complaints to as many relevant bodies as I can about your disgustingly poor service.

    Limelight Health and Well-being Hub
    Review SourceBy:Anonymous
    Rating:..Star Rating
    Sep 30 2019

    Having been transferred recently to this doctors surgery from the now closed Ayers Road practice, I was expecting it to be better or at least as good. Sadly not, my daughter and myself have both had negative experiences. The receptionist actually told my daughter what another patient was seeing the nurse for, not a lot of patient confidentiality there! I was sat waiting for 45 minutes because the receptionist had failed to tell the clinician that I was there, this was in spite of the fact that three times I have asked the receptionist how much longer I would be waiting. There was no apology for my wait, it is as if my time is not important. This morning I was foolish enough to phone to try to get an appointment, I waited in the phone listening to how important my call was and how busy they were, I waited at least fifteen minutes and then I was cut off. This service is appalling
    Original Comment Report...

    Reply from Limelight Health and Well-being Hub
    Thu, 03 Oct 2019 14:59:17 +0100

    Thank you for your comments, we appreciate patient feedback it is important to us. We can assure you that patient care is of utmost importance to us and sometimes due to human error, lack of training, or non-effective communication, this can cause misunderstanding or be misinterpreted. I am very sorry to hear that your experience of the staff was unhelpful, rude and antagonistic. If and when we get it wrong, we look at and identify the learning needs of staff/management and review processes. I am also really sad to hear that confidentiality is not what it should be at the front reception, but we do have a privacy notice at the front desk to advise patients that they can ask for a private room if needed. We hope that none of our patients are not treated disrespectfully and if they felt they were, they would inform us immediately. I would like to hear more from you about the battles you are facing so we can investigate what is going wrong. Your views will be respected.

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    Limelight Health and Well-being Hub

    GP Practice in Manchester

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