Salford Medical Centre |
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1.9 
20 Reviews Salford Medical Centre 194 - 198 Langworthy Road, Salford, Greater Manchester, M6 5PP Phone : Web :http://www.salfordmedicalc.. Email :smc.admin@nhs.net. EPS : Available Status : Open
Salford Medical Centre is a GP Practice in Salford and provides a list of services listed below if available. This GP practice has 20 reviews with a rating of 1.9 out of 5. |
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| The table below is a standard list of gp practice metrics that are complied annually for practices in England. You can use this list to see how Salford Medical Centre is doing in areas that may be important to you. |
| Health Metric | Detail | Indicator |
|---|---|---|
| Cervical Screening Ages 25 to 49 | 1785 individuals have been screened out of a possible 3505 eligible people.A total of 50.92724679 of possible patients have been screened which is below the 80% requirement. The GP practice needs to sceen another people to hit the required 80% screening target. | 1785 |
| Cervical Screening Ages 50 to 64 | 250 individuals have been screened out of a possible 480 eligible people.A total of 52.08333333 of possible patients have been screened which is below the 80% requirement. The GP practice needs to sceen another people to hit the required 80% screening target. | 250 |
| Overall number of GP appointments | 4213 Number of appointments in Apr 2024 from a practice list size of 12980 patients | 4213 |
| Face to face appointments | 2337 Face to Face appointments in Apr 2024 which is 55.5% of the total number of appointments. | 2337 |
| Home Visits | 11 Home Visits in Apr 2024 which is 0.3% of the total number of appointments. | 11 |
| Telephone appointments | 1555 Telephone appointments in Apr 2024 which is 36.9% of the total number of appointments. | 1555 |
| Unknown appointments | 13 Unknown appointments in Apr 2024 which is 0.3% of the total number of appointments. | 13 |
| Video call appointments | 297 Video call appointments in Apr 2024 which is 7% of the total number of appointments. | 297 |
Patient Ratings | ||||||||||||
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Patient Reviews
 | By: | Salford M |
| Oct 25 2018 | ||
Was with this practice for about 40 years. Always thought highly of it, which is why I stayed with them even when they moved to langworthy Road. After the death of my previous doctor and over time, unfortunately the older staff were replaced by younger inexperienced staff. It was common to hear them talking about their nights out, leaving phones ringing whilst we were sat in the waiting room listening. Confidentiality was compromised when names and contact numbers were discussed during phone calls to patients.
Promised GP call backs didn’t happen and messages weren’t followed up. Staff should be as helpful as they can in such a sensitive role.
It was very sad to see the demise of this surgery. So unfortunately I cannot recommend them until patients are the reception staffs priority and they are dealt with dignity and respect. Reply from Salford Medical Centre Fri, 26 Oct 2018 11:57:29 +0100 Thank you for taking the time to review our surgery. I note that you have entered that you have last visited the practice in November 2017 which is a considerable time ago and many changes have happened over the last 12 months. All of our new staff go through the same training programme when they commence working at Salford Medical Centre. Our practice prides itself on having a diverse workforce in terms of ages & backgrounds and we feel this is a benefit to our patients and service. We feel it is unfair to state that our younger members of staff are inexperienced simply because of their age. We have done a lot of work over the last 12 months around customer satisfaction and communications. All of our staff answers the phone as quickly as possible. Our team is a small one and have a close bond; whilst they are working they can discuss a variety of topics that are not necessarily related to the work of the day, I believe this is the same in any employment that staff members discuss non-work related topics. These discussions help with general learning and developing their team building and are not to be discouraged. We have over the last 12 months had a radio on for our patients in reception; this also helps to mask discussions which happen in staff area of reception. All of our patients are aware that the reception area is an open area and it is inevitable that conversations will be overheard. Our staff do their best not to use full patient names or other identifiable information whilst on the phone however this is sometimes unavoidable and due to the layout of our reception area we cannot eliminate the chance of this information being overheard entirely. Unlike other practices we do not have a closed off back office reception area. Call backs from our GP’s are documented in the patients notes, it is only on a very rare occasion that this would not happen and would always be for a good reason. We acknowledged approximately 12-18 months ago that our message system was not working and we have amended our processes so that when there are messages to be given back to our patients these are followed up either by phone or letter. Our patients are our top priority and our team gets great pride & satisfaction from helping our patients when they are able to. If you wish to discuss your feedback further please do contact us on 0161 736 1166 or at SMC.admin@nhs.net. Best wishes, Leanne Elleray – Practice Manager. | ||||||
| By: | Anonymous |
| Jun 21 2018 | ||
Not a fan of this Doctor needs more doctor schooling.. Doesnt do observations, doesn't listen, doesn't give patients want they really need. | ||||||
| By: | Anonymous |
| May 16 2018 | ||
What a morning. My sons had ear ache since last night, no sleep, no food. My doctors opens at 8am, I’m there! To be told no appointments for a child til 2pm....I could have a doctor phone me but could be all morning before I hear from anybody that to access if an appointment would be even necessary for him, I show the receptionist his ear, it is definitely necessary! No sympathy, no alternative options!
Friends advised me to go to A&E, I didn’t want to waste there time as I knew antibiotics from a doctor would help! No doctors available, no appointments available.
I wouldn’t normally mind as I understand appointment slots are hard to come by. But 2 years prior the same thing happened I couldn’t get my son in his GP and he ended up in hospital for 5 days! Couldn’t get past the snotty receptionist/rebots then either! Serious changes need to be made on that point!
At what point do they refuse a child who is crying to be seen?
I ended up accepting the 2pm appointment as I was completely helpless.
My son got worse over the hours still no food and completely lethargic.
I phoned to be told still no emergency appointments could be made available, I’ve lost all my kindness and decide to be slightly more aggressive....appointment was given straight away, in and out in literally 30 seconds with antibiotics finally given which could have been in his system 5 hours earlier.
Never normally a ranter with Anything medical related but I’ve worked as a dental nurse for a long time and never ever has a child been refused and to be left in pain where ever I have worked even if that meant running into dinners and going home late. Good practice/human nature should feel for young children.
I spoke to a patient in the waiting room she even said any patient coming into this practice would but my son infront of them in the que as that a child and a child shouldn’t have to suffer!
To add to it all there still taking on new patients!
Definitely in need of a new doctors ! | ||||||
