Reservoir Road Surgery

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    star rating
    3.4
    30 Reviews
    Reservoir Road Surgery
     192 Reservoir Road,
     Erdington,
     Birmingham,
     West Midlands, B23 6DJ
    Phone :
    Web :http://www.reservoirroadsu..

    Email :.

    EPS : Available
    Status : Open
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  • Provider Information
  • Reservoir Road Surgery is a GP Practice in Birmingham and provides a list of services listed below if available. This GP practice has 30 reviews with a rating of 3.4 out of 5.

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  • Provider Services
  • Baby clinic with health visitor
  • Minor surgery (removal of moles,skin lesions)
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  •  Provider Performance
    The table below is a standard list of gp practice metrics that are complied annually for practices in England. You can use this list to see how Reservoir Road Surgery is doing in areas that may be important to you.
    Health MetricDetailIndicator
    Cervical Screening Ages 25 to 491405 individuals have been screened out of a possible 2570 eligible people.

    A total of 54.6692607 of possible patients have been screened which is below the 80% requirement. The GP practice needs to sceen another people to hit the required 80% screening target.
    1405
    Cervical Screening Ages 50 to 64650 individuals have been screened out of a possible 930 eligible people.

    A total of 69.89247312 of possible patients have been screened which is below the 80% requirement. The GP practice needs to sceen another people to hit the required 80% screening target.
    650
    Overall number of GP appointments5344 Number of appointments in Apr 2024 from a practice list size of 13624 patients5344
    Face to face appointments2727 Face to Face appointments in Apr 2024 which is 51% of the total number of appointments.2727
    Home Visits1 Home Visits in Apr 2024 which is 0% of the total number of appointments.1
    Telephone appointments2616 Telephone appointments in Apr 2024 which is 49% of the total number of appointments.2616
    Unknown appointments0 Unknown appointments in Apr 2024 which is 0% of the total number of appointments.0
    Video call appointments0 Video call appointments in Apr 2024 which is 0% of the total number of appointments.0


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  • Patient Ratings

    Excellent
    9

    Good
    6

    Ok
    6

    Poor
    6

    Terrible
    3

  •  Patient Reviews

    Reservoir Road Surgery
    Review SourceBy:Anonymous
    Rating:..Star Rating
    May 6 2019

    Im supposed to be on a repeat prescription, however since moving GPs in November I couldn't continue with the repeat until i had a review appointment at this surgery due to just registering which i understand is standard procedure. However, we are now in MAY and i still haven't managed to receive my repeat. It took 4 months initially to even get an appointment. Despite phoning up most mornings right on when they open, by the time i get through they are out of appointments and tell me to just phone up the next day. Once i finally got an appointment, 4 months after registering, they wouldn't put me back on to my repeat as they still hadn't got my records from my previous doctors despite the time period already of being there and i couldn't prove there and then that i was on this medication. I do have a previous empty box to show as proof, however once again im struggling to get an appointment. I have severe pain in my legs and struggling to walk however no matter how early i phone or what time i phone up i just can not get an appointment, I think its awful that ive been left this long without my medication and that i cant even get an appointment to sort out other quite severe issues. Im having to phone 111 whenever i get too bad and having to get seen at a hospital which is not ideal because its impossible to get an appointment here.
    Original Comment Report...

    Reply from Reservoir Road Surgery
    Fri, 05 Jul 2019 09:13:16 +0100

    Thank you for your feedback. We apologize for your bad experience and would like to resolve this issue. Please can you come in or write to our Complaints Lead Sandra Rimell.

    Reservoir Road Surgery
    Review SourceBy:Anonymous
    Rating:..Star Rating
    Mar 7 2019

    Fabulous appointment system. Saw a doctor with sick child within an hour ofcall. I am tbe envy of my friends as they seem to wait weeks. Really caring professional staff who have always treated my family with care and compassion. Thank you
    Original Comment Report...

    Reply from Reservoir Road Surgery
    Wed, 27 Mar 2019 13:11:37 Z

    Thank You for your positive and motivating feedback. We will share this with the Team.

    Reservoir Road Surgery
    Review SourceBy:Anonymous
    Rating:..Star Rating
    Mar 7 2019

    everytime I visit for either myself or son, the staff are courteous, understanding and kind. Their clinical judgement is always spot on. I am listened to. Despite pressures on the NHS they seem to always make us feel better. Thankyou - especially to the doctors and nurses who vaccinated my son.
    Original Comment Report...

    Reply from Reservoir Road Surgery
    Wed, 27 Mar 2019 13:11:44 Z

    Thank You for your positive and motivating feedback. We will share this with the Team.

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    Reservoir Road Surgery

    GP Practice in Birmingham

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