The Grange Medical Centre

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    star rating
    3.4
    23 Reviews
    The Grange Medical Centre
     39 Leicester Road,
     Nuneaton,
     Warwickshire, CV11 6AB
    Phone :
    Web :http://www.thegrangemedica..

    Email :.

    EPS : Available
    .... CQC : CQC Rating

    Status : Closed
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  • Provider Information
  • The Grange Medical Centre is a GP Practice in Nuneaton and provides a list of services listed below if available. This GP practice has 23 reviews with a rating of 3.4 out of 5 and a CQC rating of Good.

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  • Provider Services
  • Learning disability health check
  • Long-Acting Reversible Contraception (LARC - eg IUD or implant)
  • Minor surgery (removal of moles,skin lesions)
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  •  Provider Performance
    The table below is a standard list of gp practice metrics that are complied annually for practices in England. You can use this list to see how The Grange Medical Centre is doing in areas that may be important to you.
    Health MetricDetailIndicator
    Cervical Screening Ages 25 to 491500 individuals have been screened out of a possible 1930 eligible people.

    A total of 77.72020725 of possible patients have been screened which is below the 80% requirement. The GP practice needs to sceen another people to hit the required 80% screening target.
    1500
    Cervical Screening Ages 50 to 64900 individuals have been screened out of a possible 1135 eligible people.

    A total of 79.29515419 of possible patients have been screened which is below the 80% requirement. The GP practice needs to sceen another people to hit the required 80% screening target.
    900
    Overall number of GP appointments3805 Number of appointments in Apr 2024 from a practice list size of 12288 patients3805
    Face to face appointments3233 Face to Face appointments in Apr 2024 which is 85% of the total number of appointments.3233
    Home Visits1 Home Visits in Apr 2024 which is 0% of the total number of appointments.1
    Telephone appointments553 Telephone appointments in Apr 2024 which is 14.5% of the total number of appointments.553
    Unknown appointments18 Unknown appointments in Apr 2024 which is 0.5% of the total number of appointments.18
    Video call appointments0 Video call appointments in Apr 2024 which is 0% of the total number of appointments.0


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  • Patient Ratings

    Excellent
    11

    Good
    2

    Ok
    2

    Poor
    2

    Terrible
    6

  •  Patient Reviews

    The Grange Medical Centre
    Review SourceBy:Ashley N
    Rating:..Star Rating
    Mar 29 2023

    How do i go about making a complaint. I've been waiting for my GP to do a health report for my life insurance now for over 2 months and they keep giving me ever excuse under the sun. This is causing my undo stress, i have a mortgage and 2 small children to think about I'm currently not insuranced until the GP sorts this out!

    The Grange Medical Centre
    Review SourceBy:Anonymous
    Rating:..Star Rating
    Sep 15 2019

    Usual problem of cannot get appointment, due to not enough Doctor hours availability. Cannot get through on the telephone at 8am or 2pm as the lines are always constantly busy. Then when you do manage to get through 20-25 minutes later, there are no appointments left! Sometimes you are then offered an appointment 3-4 weeks in the future. This has been the case for several weeks/months now. Even the staff are embarrassed at this unacceptable situation. What is management doing about it? Advertising for new patients on their web site. And no easy link to find, to leave a patient review. This is a sorry state of affairs, especially for the old and vulnerable patients, who have probably given up trying to get to see their GP? Patients would like to know exactly what management are doing about resolving this unacceptable ongoing problem please. Thank you.
    Original Comment Report...

    Reply from The Grange Medical Centre
    Fri, 20 Sep 2019 14:02:19 +0100

    Thank you for your review and I apologise for the difficulty you are having obtaining an appointment. Please note that you can also book an appointment online, which would save you having to wait on the phone lines, which are often very busy. If you are interested in using this service please contact our Reception team who can discuss this further with you. I can assure you that we are fully aware of the pressures on the appointment system at the minute and are constantly reviewing the system to see how we can make it work best for all our patients. There is also a new system in place called Extended Access, which is where you can get an appointment at an extended access service which is located at different surgery's across the area. Our most local being Chancery Lane Surgery. Our receptionists are able to book these appointments for you if we are unable to get you a routine appointment here to suit you. If you would like to discuss this any further please do contact me at the surgery and I would be happy to discuss. Kindest Regards, Rebecca Harrison Practice Manager

    The Grange Medical Centre
    Review SourceBy:The G
    Rating:..Star Rating
    Sep 18 2018

    GPs are good BUT LONG waits for GP of your choice on a routine appointment Some GPs keep you waiting up to 40 mins to go into appointment ! Not ideal when you are going to work after appointment.Generally nice doctors and pleasant to see both male and female GP available. Parking in the area is testing to say the leas as its very busy in the car park and residential roads around surgeryt. Receptionist can be rather short with you via phone , and not impressed with the Practice managers attitude one bit as does not seem very 'understanding or let you get a word in
    Original Comment Report...

    Reply from The Grange Medical Centre
    Tue, 23 Oct 2018 08:11:39 +0100

    I am sorry to hear that you are unhappy with our service that we provide. To see a GP of your choice can be along wait which some patients are aware of and like to wait but if you do need to see a GP then we do offer the following- Book on the day, Book in advance up to 2 week, Book on line as well as phone consulation but this may not be with a GP of your choice when you really need to see someone. Most of the GP do try to run on time but this may depend on the patient that they are dealing with on the day with complications so may have a delay in seeing the next patients. As for the car park we do not have control over how busy it gets as we only need to provide parking for the disabled patients as a rule. We as a surgery provide a decent parking area in comparison to other surgerys. All I can do is appologise on behalf of the receptionist and the practice manager as I dont know the exact issue you may have had encountered. If you would like to see someone at the practice to discuss this matter then please contact us and we will try and resolve this matter with you.

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    The Grange Medical Centre

    GP Practice in Nuneaton

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