Corner Place Surgery

I was messaged that doctor Kew was going to telephone me between 9am and 2pm Yesterday.For that reason I inconveniently remained at home.She did not ring in the set time.I therefore left the house at 2.45pm.Why did she not keep to the set time? I must add the fact that she has telephoned before.I am partly disabled ,and i was not given the time to get to the phone before she hung up.Also my wife is disabled. All these facts must be in the records,so allowances should be made. John Blamey. 01803 843417

Cornerplace was once one of the best GP practices in the area, unfortunately not anymore, from the telephone waiting times and prior palming off messages to even being offered an appointment with an actual real doctor has steadily but rapidly become worse. There’s no consistency in care, as it seems the Dr’s would also prefer to go somewhere else. If you’re lucky enough to jump through the hoops and receive a diagnosis via the reception staff or zoom call which is highly unlikely, it’s like winning the lottery only to get to the payout office (prescriptions) to be told it hasn’t been sent through, they’re out of stock, or it hasn’t been added to the list of winners… then begins the relay race of chasing your prescription, firstly phoning and waiting in the “you’re in position 129 in queue” only be told we only open this line between X o’clock and Y o’clock and you’ve missed it, to then phone back in “prescribed” times (which are surprisingly accurate) repeatedly, to then hand the baton to the email department and to send an email, and again and again, by which time you now need blood pressure medication due to the stress of contacting your gp surgury. I want to continue on to handing the baton to the front desk staff, who then may or more than likely not request another (or original) prescription from the doctor, but I don’t want to induce a panick attack or stroke, needless to say this place is a shambles beyond relief. I rarely leave feedback for negative experiences but feel, as many others have, that someone in management needs to rescue Cornerplace before it’s forcibly closed. It would be a great shame to lose a once great place, my suggestion would be to close it down, recruit totally new staff from top to bottom and start afresh, unfortunately these “old dogs” can’t learn new tricks and remain on top of the game.

Used to be a great place now a shambles can't see a doctor run like a call centre receptionists want to your reason for seeing a doctor I thought we had patient confidentiality but not anymore time this place was shut for good