The Alton Practice

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  • Provider Information
  • The Alton Practice is a GP Practice in London and provides a list of services listed below if available. This GP practice has 17 reviews with a rating of 3.4 out of 5 and a CQC rating of Good.

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  • Provider Services
  • Learning disability health check
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  •  Provider Performance
    The table below is a standard list of gp practice metrics that are complied annually for practices in England. You can use this list to see how The Alton Practice is doing in areas that may be important to you.
    Health MetricDetailIndicator
    Cervical Screening Ages 25 to 49385 individuals have been screened out of a possible 890 eligible people.

    A total of 43.25842697 of possible patients have been screened which is below the 80% requirement. The GP practice needs to sceen another people to hit the required 80% screening target.
    385
    Cervical Screening Ages 50 to 64180 individuals have been screened out of a possible 310 eligible people.

    A total of 58.06451613 of possible patients have been screened which is below the 80% requirement. The GP practice needs to sceen another people to hit the required 80% screening target.
    180
    Overall number of GP appointments1978 Number of appointments in Apr 2024 from a practice list size of 4603 patients1978
    Face to face appointments1476 Face to Face appointments in Apr 2024 which is 74.6% of the total number of appointments.1476
    Home Visits0 Home Visits in Apr 2024 which is 0% of the total number of appointments.0
    Telephone appointments502 Telephone appointments in Apr 2024 which is 25.4% of the total number of appointments.502
    Unknown appointments0 Unknown appointments in Apr 2024 which is 0% of the total number of appointments.0
    Video call appointments0 Video call appointments in Apr 2024 which is 0% of the total number of appointments.0


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  • Patient Ratings

    Excellent
    9

    Good
    1

    Ok
    2

    Poor
    5

    Terrible
    3

  •  Patient Reviews

    The Alton Practice
    Review SourceBy:Anonymous
    Rating:..Star Rating
    Oct 25 2022

    Rang at 8 am was 18th in queue ,they answered at 8.30 only to tell me i couldn't get call back from gp as all appointments were gone , so how do you get call back from them ,couldn't ring any earlier as they open at 8 , terrible service and receptionist was no help at all , so angry . Been with this surgery over 40 yrs , something needs to change to get appointment

    The Alton Practice
    Review SourceBy:Alicia
    Rating:..Star Rating
    Oct 3 2022

    I never visit the GP hardly ever, worked for GPS myself for over 16yrs. I unfortunately needed to speak to a GP this morning due to having to go to A+E at the weekend. I was first in the que, 10 on the call line dead at 8am, ants 5 hrs later I’m still to speak to a GP. You call the receptionist, they don’t wish to engage, find them exstreamely unprofessional, no help what so ever, then I call back again , still waiting to be for a GP to call, I’m number 1 on the list and no one would answer, two receptionist, I got the bus and went down to the surgery , where when entering the practice, they are staring at their screens. I asked them why they didn’t answer the phone. Busy they said. Yes not on the phone, no patients in the waiting room, but they looked busy , I think not. When patient are unwell, they don’t need to be treated in such a despicable manner. Very very disappointed with the practice indeed. And even after leaving the practice not having spoken to a GP at all. I have not received a call. Terrible treatment of patients , glad we don’t adapt the same attitude where I work.

    The Alton Practice
    Review SourceBy:Anonymous
    Rating:..Star Rating
    Oct 2 2019

    I have been with the Alton Practice for over 5 years now and I've never for once had an issue with their service. The doctors and staff are so polite and always very helpful and kind and do take a genuine interest in the wellbeing of their patients. Particularly today, I was running very late for my appointment and by the time I got there it was way past the allowed time given for running late. I went in with the mind of having to rebook my appointment but the doctor was so kind and attended to my baby. I am so grateful for this gesture otherwise I would have had to wait for another 2 days to get my baby checked, no fault of theirs. Thank you so much for your kindness.
    Original Comment Report...

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    The Alton Practice

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