The Groves Medical Centre |
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3.8 
79 Reviews The Groves Medical Centre 171 Clarence Avenue, New Malden, Surrey, KT3 3TX Phone : Web :https://www.thegrovesnhs.o.. Email :. EPS : Available .... CQC : 
Status : Closed
The Groves Medical Centre is a GP Practice in New Malden and provides a list of services listed below if available. This GP practice has 78 reviews with a rating of 3.8 out of 5 and a CQC rating of Inadequate. |
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| The table below is a standard list of gp practice metrics that are complied annually for practices in England. You can use this list to see how The Groves Medical Centre is doing in areas that may be important to you. |
| Health Metric | Detail | Indicator |
|---|---|---|
| Cervical Screening Ages 25 to 49 | 2005 individuals have been screened out of a possible 2865 eligible people.A total of 69.98254799 of possible patients have been screened which is below the 80% requirement. The GP practice needs to sceen another people to hit the required 80% screening target. | 2005 |
| Cervical Screening Ages 50 to 64 | 1350 individuals have been screened out of a possible 1780 eligible people.A total of 75.84269663 of possible patients have been screened which is below the 80% requirement. The GP practice needs to sceen another people to hit the required 80% screening target. | 1350 |
| Overall number of GP appointments | 7516 Number of appointments in Apr 2024 from a practice list size of 17564 patients | 7516 |
| Face to face appointments | 4314 Face to Face appointments in Apr 2024 which is 57.4% of the total number of appointments. | 4314 |
| Home Visits | 395 Home Visits in Apr 2024 which is 5.3% of the total number of appointments. | 395 |
| Telephone appointments | 2510 Telephone appointments in Apr 2024 which is 33.4% of the total number of appointments. | 2510 |
| Unknown appointments | 184 Unknown appointments in Apr 2024 which is 2.4% of the total number of appointments. | 184 |
| Video call appointments | 113 Video call appointments in Apr 2024 which is 1.5% of the total number of appointments. | 113 |
Patient Ratings | ||||||||||||
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Patient Reviews
 | By: | Anonymous |
| Mar 15 2023 | ||
Truly terrible experience with a young nurse here. Was unable to help me at all with my medical problem, clueless, patronising, out of her depth and panicky at the appointment I had with her. Caused a completely unnecessary and distressing drama involving other GPs, who were no help, to put it kindly, with my problem either. Shocking, unprofessional, unacceptable, utterly oblivious to the harm she/they caused. The repercussions of their avoidable mistreatment are still with me. Never had any treatment like it before and hope to never again. On a broader level than the above, after 25 years as a patient at the practice, and after experiencing other neglectful treatment and reading about and hearing of others' experiences there, I have come to the considered view that the Groves Medical Centre is letting many people and itself down in refusing to wake up to its own complacency whilst continuing in its disorganisation and often poor treatment of its patients. There will be many patients who have no reason to question or complain about the treatment they have received from the doctors and nurses there. Of course there will be. But just wait until you run into any problem with them and you may well discover how inconsiderately, how indifferently, how offhandedly, how defensively or how downright offensively they may deal with you then. For the near impossibility of getting a timely appointment alone, I would advise others to avoid it. For other reasons too that are too complicated to go into here. Some doctors appear very nice, well-meaning even, but do not have any real idea of how much they do not know, and do not bother or think to get to know about their patients that is actually very relevant to their treatment. Mistakes happen but there is no accountability, just excuses, it seems. This is a practice in need of a serious overhaul. And the retraining and/or disciplining of one nurse in particular. | ||||||
| By: | SAP |
| Oct 5 2022 | ||
We have really excellent care from the doctors, nurses and receptionists at the Groves. My husband is disabled and we regularly speak with or see Dr Grippaudo, and on occasions, other doctors and the nurse practitioners. They listen carefully, and are pro-active and caring. When I've needed to talk/see a doctor for myself, again I have felt listened to and cared for. Today was an example - I spoke to Dr Fenson, a very helpful consultation. Often a phone call is as helpful, many times it iseasier than a face to face, but it's great that now patients are able to book face to face appointments again. I've also found the reception staff to be kind and helpful. Thank you, team Groves Medical! | ||||||
| By: | Anonymous |
| Aug 2 2021 | ||
Been trying to see a doctor face to face for the past 18 months, still have not been able to get a “proper “face to face appointment. Conditions have got worse but doctors will do absolutely everything they can to avoid seeing you, go and have blood test, been referred to various professionals when all I want is to see a doctor and be told if I need to see professionals or just need to take some medication, special exercises! You never get to see the same doctor and you will be lucky to get a doctor who listens or looks at you rather than the monitor. Getting an appointment, is an absolute nightmare, got through at 08:02 on one occasion and was informed all the days appointments had gone, their phone lines open at 08:00! They have just got too big, no time for patients, much simpler to go straight to A&E or call 111( which I hate doing, they are busy and not my doctor - but no option if you need medical advice, attention.) I would not recommend any of facilities offered by this surgery. | ||||||
