New Hayesbank Surgery |
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2.6 
79 Reviews New Hayesbank Surgery Cemetery Lane, Bybrook, Kennington, Ashford, Kent, TN24 9JZ Phone : Web :http://www.hayesbankmedica.. Email :. EPS : Available .... CQC : 
Status : Open
New Hayesbank Surgery is a GP Practice in Ashford and provides a list of services listed below if available. This GP practice has 77 reviews with a rating of 2.6 out of 5 and a CQC rating of Outstanding. |
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| The table below is a standard list of gp practice metrics that are complied annually for practices in England. You can use this list to see how New Hayesbank Surgery is doing in areas that may be important to you. |
| Health Metric | Detail | Indicator |
|---|---|---|
| Cervical Screening Ages 25 to 49 | 2035 individuals have been screened out of a possible 3000 eligible people.A total of 67.83333333 of possible patients have been screened which is below the 80% requirement. The GP practice needs to sceen another people to hit the required 80% screening target. | 2035 |
| Cervical Screening Ages 50 to 64 | 1115 individuals have been screened out of a possible 1585 eligible people.A total of 70.34700315 of possible patients have been screened which is below the 80% requirement. The GP practice needs to sceen another people to hit the required 80% screening target. | 1115 |
| Overall number of GP appointments | 7964 Number of appointments in Apr 2024 from a practice list size of 17992 patients | 7964 |
| Face to face appointments | 4421 Face to Face appointments in Apr 2024 which is 55.5% of the total number of appointments. | 4421 |
| Home Visits | 103 Home Visits in Apr 2024 which is 1.3% of the total number of appointments. | 103 |
| Telephone appointments | 3440 Telephone appointments in Apr 2024 which is 43.2% of the total number of appointments. | 3440 |
| Unknown appointments | 0 Unknown appointments in Apr 2024 which is 0% of the total number of appointments. | 0 |
| Video call appointments | 0 Video call appointments in Apr 2024 which is 0% of the total number of appointments. | 0 |
Patient Ratings | ||||||||||||
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Patient Reviews
 | By: | Anonymous |
| Oct 4 2019 | ||
Phoned at 4:37pm on Thursday 10th October to get a contraception appointment - was put on hold for 33min and then told that my account had been inactivated and that I should come in person with my passport. The next day, I took time off work to do that and found that my account was still active. Is that a tactic that is used on every patients that phone at 4:30pm so that they don't do this again?
Also, the first appointment you get with a GP is by phone. You have to call them at 8:00 sharp or else you do not get any appointment, and then the doctor can call you anytime during the day - which is very impractical when you have back to back meetings at work. This leaves me with the option of telling about the ca. 15 colleagues I would interact with on that day that I may receive a call from my GP during the meeting (with the next question being "are you alright?") or leaving my phone behind missing the call from the doctor, and having to do this all again the following day.
GPs and nurses are very lovely professionals though. | ||||||
| By: | New H |
| Sep 27 2019 | ||
I am 65+ and have various lifetime, long term and age-related medical problems. The surgery has wonderful (recently enlarged) facilities, and very good medical staff. However it has been swamped by too many new patients at a time when GPs are retiring and hard to replace. I recently had to spend £90 to see a GP privately elsewhere for 30 minutes as I was getting symptoms that needed an all overall health assessment that the "10 minutes - one problem" system at New Hayesbank would not be able to cope with. I am now very frightened that if I go down with something serious that needs to be seen urgently I might die before I could get help. I have already left less critical but painful medical problems unseen for many months as I know that seeing an NHS doctor is now almost impossible at New Hayesbank. The "cradle to grave" NHS service, which I was once led to believe I might receive as I grew older, is now at the point of collapse. Reply from New Hayesbank Surgery Fri, 27 Sep 2019 17:58:50 +0100 Dear Mr Morgan Thank you for your feedback. I am sorry to hear that you have felt unable to contact the practice or access one of our GPs. We do have a multi-disciplinary clinical team who take care of our patients including a minor illness nurse, Advanced Nurse Practitioners who specialise in diabetes and respiratory conditions, paramedic, clinical pharmacist, nurses and of course GPs. I would like to reassure you that as a practice we are maintaining our list size in a safe and manageable way with the support of the local CCG. You have highlighted some of the issues we face which include difficulties in recruiting GPs; however this is the reason why we have expanded our clinical team in line with the NHS Long Term Plan. Due to confidentiality, I am unable to reply to your specific issues on a public forum. I would encourage you to contact either myself or my Patient Services Manager, Carol Orchard and we can look at the particular times/issues/requests you have made and provide any information which will help you access our systems easier in the future. Kind regards Caron Browning Practice Manager | ||||||
| By: | Anonymous |
| Oct 7 2019 | ||
The frustration is that there doesn't seem to be any option where I live.
Anyway, it's clear this surgery is trying to serve way more patients that they can actually handle.
The receptionists keep trying to play the doctor role; one of them actually told me that since the ENT test I had done came back negative there was nothing to worry about. Too bad there is still the option the problem lies elsewhere. And if I had had a chance to explain the evolution of my symptoms to someone who holds a degree in medicine, perhaps things would've gone differently.
Not to mention some dubious professionals I recently interacted with, who--and this seems to be becoming a common NHS practice--tried to accuse me of hypochondria. Easy escape when you don't actually know how to do your job: just blame the patient it's all in their mind. Ridiculous. | ||||||
