Boleyn Road Practice

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    star rating
    2.2
    37 Reviews
    Boleyn Road Practice
     162 Boleyn Road,
     Forest Gate,
     E7 9QJ
    Phone :
    Web :..

    Email :mohammad.rafiq@nhs.net.

    EPS : Available
    Status : Closed
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  • Provider Information
  • Boleyn Road Practice is a GP Practice in London and provides a list of services listed below if available. This GP practice has 35 reviews with a rating of 2.2 out of 5.

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  • Provider Services
  • Asthma Clinic
  • Child health and development
  • Child Immunisations
  • Drug and alcohol Services
  • Long-Acting Reversible Contraception (LARC - eg IUD or implant)
  • Travel health with yellow fever
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  •  Provider Performance
    99
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  • Patient Ratings

    Excellent
    6

    Good
    7

    Ok
     

    Poor
    1

    Terrible
    23

  •  Patient Reviews

    Boleyn Road Practice
    Review SourceBy:Anonymous
    Rating:..Star Rating
    May 25 2019

    All my Family and myself are registered with the Surgery since 2013 and have found to be very efficient, the reception staffs are very helpful. I have had no problems getting an appointment whenever I call them, as the surgery is very busy you may have to dial few times before you get an answer. All the Doctors are excellent providing up-to-date information at all times. I would thank all the Doctors and reception staff for their good work.
    Original Comment Report...

    Boleyn Road Practice
    Review SourceBy:Boleyn R
    Rating:..Star Rating
    Dec 4 2018

    I have never seen service like this, worse ever in my life, I was suffering from my ear problem, I was calling them from 3 weeks and no one was picking my call, when they picked they hanged up straight away, I visited my self to GP, was in the long queue and was calling from my phone, and staff was listening but no onewas picking the calls, just hanging around joking with each other, I visited extended hour gp service and they referred my again to GP but GP was still not picking the call, last week suddenly I was calling they picked up and gave me appointment for Tuesday, 4th Dec 2018, and I went there standing in the queue more than 30 min and when my turn came to receiponist, your appointment is for 11:20, as they booked me in for 10:20, all there staff is irresponsible I will never recommend any one to go to this GP, I will make complain to NHS and higher authorities about this as I have severe ear problem and these people are playing with people lives,
    Original Comment Report...

    Reply from Boleyn Road Practice
    Tue, 04 Dec 2018 11:54:18 Z

    Dear patient My name is Mohammad Rafiq, I am practice manager for the surgery. I am responding to your comment earlier on. Please accept my sincere apologies for your this experience of our service. I would like to meet you any time today to discuss and investigate precisely what has happened. We always endeavor to provide our excellent service to all our patients. Where we get things not quite right we investigate these, discuss the findings within the team and where appropriate learn lessons and impliment these. My immediate concern is your this experience - you are exceptionally most welcome to call(only regarding this matter)me on 07956 419 561 and confirm you have read my this response and arrange meeting at your convenience in the surgery. May I apologies once again for your reported incidence - I look forward to hearing from you. If you find it convenient please leave your details at the reception, take the name and pass details to me over the phone to commence resolution of your reported comment. Practice Manager

    Boleyn Road Practice
    Review SourceBy:Boleyn R
    Rating:..Star Rating
    Dec 4 2018

    I have never seen service like this, worse ever in my life, I was suffering from my ear problem, I was calling them from 3 weeks and no one was picking my call, when they picked they hanged up straight away, I visited my self to GP, was in the long queue and was calling from my phone, and staff was listening but no onewas picking the calls, just hanging around joking with each other, I visited extended hour gp service and they referred my again to GP but GP was still not picking the call, last week suddenly I was calling they picked up and gave me appointment for Tuesday, 4th Dec 2018, and I went there standing in the queue more than 30 min and when my turn came to receiponist, your appointment is for 11:20, as they booked me in for 10:20, all there staff is irresponsible I will never recommend any one to go to this GP, I will make complain to NHS and higher authorities about this as I have severe ear problem and these people are playing with people lives,
    Original Comment Report...

    Reply from Boleyn Road Practice
    Tue, 04 Dec 2018 11:54:18 Z

    Dear patient My name is Mohammad Rafiq, I am practice manager for the surgery. I am responding to your comment earlier on. Please accept my sincere apologies for your this experience of our service. I would like to meet you any time today to discuss and investigate precisely what has happened. We always endeavor to provide our excellent service to all our patients. Where we get things not quite right we investigate these, discuss the findings within the team and where appropriate learn lessons and impliment these. My immediate concern is your this experience - you are exceptionally most welcome to call(only regarding this matter)me on 07956 419 561 and confirm you have read my this response and arrange meeting at your convenience in the surgery. May I apologies once again for your reported incidence - I look forward to hearing from you. If you find it convenient please leave your details at the reception, take the name and pass details to me over the phone to commence resolution of your reported comment. Practice Manager

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    Boleyn Road Practice

    GP Practice in Forest Gate

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