The Golborne Medical Centre

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    star rating
    3.2
    5 Reviews
    The Golborne Medical Centre
     12-14 Golborne Road,
     Kensal Town,
     London
     W10 5PG
    Phone :
    Web :http://www.golbornemedical..

    Email :.

    EPS : Available
    .... CQC : CQC Rating

    Status :
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  • Provider Information
  • The Golborne Medical Centre is a GP Practice in London and provides a list of services listed below if available. This GP practice has 5 reviews with a rating of 3.2 out of 5 and a CQC rating of Good.

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  • Provider Services
  • Asthma Clinic
  • Baby clinic with health visitor
  • Child Immunisations
  • Learning disability health check
  • Primary care counselling service
  • Smoking cessation clinic
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  •  Provider Performance
    The table below is a standard list of gp practice metrics that are complied annually for practices in England. You can use this list to see how The Golborne Medical Centre is doing in areas that may be important to you.
    Health MetricDetailIndicator
    Cervical Screening Ages 25 to 49605 individuals have been screened out of a possible 935 eligible people.

    A total of 64.70588235 of possible patients have been screened which is below the 80% requirement. The GP practice needs to sceen another people to hit the required 80% screening target.
    605
    Cervical Screening Ages 50 to 64365 individuals have been screened out of a possible 465 eligible people.

    A total of 78.49462366 of possible patients have been screened which is below the 80% requirement. The GP practice needs to sceen another people to hit the required 80% screening target.
    365
    Overall number of GP appointments5081 Number of appointments in Apr 2024 from a practice list size of 5522 patients5081
    Face to face appointments4540 Face to Face appointments in Apr 2024 which is 89.4% of the total number of appointments.4540
    Home Visits15 Home Visits in Apr 2024 which is 0.3% of the total number of appointments.15
    Telephone appointments513 Telephone appointments in Apr 2024 which is 10.1% of the total number of appointments.513
    Unknown appointments13 Unknown appointments in Apr 2024 which is 0.3% of the total number of appointments.13
    Video call appointments0 Video call appointments in Apr 2024 which is 0% of the total number of appointments.0


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  • Patient Ratings

    Excellent
    1

    Good
    1

    Ok
    2

    Poor
     

    Terrible
    1

  •  Patient Reviews

    The Golborne Medical Centre
    Review SourceBy:Anonymous
    Rating:..Star Rating
    Aug 6 2018

    I have been a patient at several surgeries over the last 20 years, North and South of the borough. My experiences at this surgery have inspired several colleagues and friends to register here. The Medical Staff are extremely competent, very thorough and leave no stone un-turned to get down to the bottom of any problem that arises. The entire team are extremely hard working and conscientious. The Reception Staff are always under a lot of pressure from what I have witnessed in the past. They deal with so many different people some who are pleasant and patient, some are just to be honest are very trying and downright rude and disrespectful. I could not do a Receptionist job and I hold them in very high regard. I noticed that there have been several new receptionists recently, and I hope they will stay and not be discouraged by the unpleasantness and the stress that this kind of job. As long I remain in this part of London, I have no reason to register with another GP .
    Original Comment Report...

    Reply from The Golborne Medical Centre
    Fri, 25 Jan 2019 11:04:16 Z

    Dear Patient, Thank you for taking the time to write comments of your experience of this surgery. We are delighted that you like the service provided by this practice and hope that we manage to continue providing the same in the future. It is always helpful to receive feedback whether positive or negative, as it allows us to review our procedures and make improvements where appropriate. Thank you once again for your positive feedback.

    The Golborne Medical Centre
    Review SourceBy:Anonymous
    Rating:..Star Rating
    Jun 28 2018

    I recently attended this GP surgery with the intention of re-registering here having recently moved back to London. This website clearly states that 'some parts of NW10' are included within their catchment zone, yet when I tried to explain this to reception staff they abruptly told me no and that I would not be able to register here. If this is the case then fair enough, but please provide potential patients with reliable and up-to-date information to avoid wasting their time in the future. Disappointing experience.
    Original Comment Report...

    Reply from The Golborne Medical Centre
    Mon, 29 Oct 2018 12:51:57 Z

    Dear Patient, I am sorry about your experience when speaking to our receptionist and also for the confusion caused by our website. You are correct, our website did state ‘some parts of NW10’. We restricted some parts of NW10 because of issues with cross-border referrals. We are encountering difficulties referring patient to community services if they reside in Brent. However, there are no issues with referring patients who reside in NW10 if their residence is in the Borough of Hammersmith & Fulham. It is for this reason that we have stopped registering patients from some parts of NW10. We feel it is unfair to register patients from Brent if we cannot provide a service which is otherwise available to the rest of our patients. I trust this is self-explanatory and wish you well in your search of another GP Practice.

    The Golborne Medical Centre
    Review SourceBy:Anonymous
    Rating:..Star Rating
    Jan 10 2017

    I have been a patient of this Practice for over 25 years. The doctors and nurses are very nice and welcoming on the few occasions where my children and I have have been at the Practice. Recently, two new receptionists have started and have been very rude and abusive to patients including myself. I had an appointment at 9.30am and was waiting for over 40mins, I asked one of the Receptionists, when I was going to be seen by the doctor and they explained that I was the next person to see that particular doctor. I was still waiting when another patient was called in. When I went to check what was going on, the other Receptionist asked me to keep quiet and to go and sit down. This made me very irate and asked them not to speak to patients like that. The polite thing was to inform patients that the doctor was running late and that would have diffused the situation. The old Receptionists are still very nice and caring though. These new Receptionist needs better training to communicate well and effectively with patients. I give them a thumbs down.
    Original Comment Report...

    Reply from The Golborne Medical Centre
    Thu, 14 Jun 2018 09:32:21 +0100

    I am of course very sorry to hear of your experience. Without further details we have been unable to investigate further. However, we have discussed the matter and all reception staff have been re-trained in customer service. I am certain you will not have a similar experience again.

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    The Golborne Medical Centre

    GP Practice in Kensal Town

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