Chiswick Health Practice

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    star rating
    3.4
    20 Reviews
    Chiswick Health Practice
     Fisher Lane,
     Chiswick,
     London
     W4 1RX
    Phone :
    Web :..

    Email :.

    EPS : Available
    .... CQC : CQC Rating

    Status : Open
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  • Provider Information
  • Chiswick Health Practice is a GP Practice in London and provides a list of services listed below if available. This GP practice has 20 reviews with a rating of 3.4 out of 5 and a CQC rating of Good.

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  • Provider Services
  • Learning disability health check
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  •  Provider Performance
    The table below is a standard list of gp practice metrics that are complied annually for practices in England. You can use this list to see how Chiswick Health Practice is doing in areas that may be important to you.
    Health MetricDetailIndicator
    Cervical Screening Ages 25 to 49865 individuals have been screened out of a possible 1540 eligible people.

    A total of 56.16883117 of possible patients have been screened which is below the 80% requirement. The GP practice needs to sceen another people to hit the required 80% screening target.
    865
    Cervical Screening Ages 50 to 64455 individuals have been screened out of a possible 645 eligible people.

    A total of 70.54263566 of possible patients have been screened which is below the 80% requirement. The GP practice needs to sceen another people to hit the required 80% screening target.
    455
    Overall number of GP appointments2262 Number of appointments in Apr 2024 from a practice list size of 6925 patients2262
    Face to face appointments1745 Face to Face appointments in Apr 2024 which is 77.1% of the total number of appointments.1745
    Home Visits34 Home Visits in Apr 2024 which is 1.5% of the total number of appointments.34
    Telephone appointments442 Telephone appointments in Apr 2024 which is 19.5% of the total number of appointments.442
    Unknown appointments20 Unknown appointments in Apr 2024 which is 0.9% of the total number of appointments.20
    Video call appointments21 Video call appointments in Apr 2024 which is 0.9% of the total number of appointments.21


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  • Patient Ratings

    Excellent
    5

    Good
    5

    Ok
    3

    Poor
    6

    Terrible
    1

  •  Patient Reviews

    Chiswick Health Practice
    Review SourceBy:Chiswick H
    Rating:..Star Rating
    Nov 30 2018

    Having recently moved to Chiswick, I spoke to a colleague and she suggested registering at Chiswick Health Practice. i am so pleased i asked. i was registered within 10 days, had a health check on a Saturday morning to avoid taking time off work and signed up for online services. so far i can't fault them
    Original Comment Report...

    Reply from Chiswick Health Practice
    Fri, 30 Nov 2018 15:22:40 Z

    Thank you so much for the nice comments. We hope we will continue to provide you with a faultless service. Chiswick Health Practice

    Chiswick Health Practice
    Review SourceBy:Anonymous
    Rating:..Star Rating
    Jun 19 2019

    I would like to show my appreciation to the staff and in particular my GP at Chiswick Health Centre. I have been waiting for a Sleeve Gastrectomy operation to be carried out by the Bariatrics surgeons at St Mary's Hospital in London and have so far waited over a year and was told by the Bariatrics Co-Ordinator it could be another 12 to 18 months before I can have surgery which may be all well and good but I have chronic Arthritis in my right knee which needs to be replaced as a matter of urgency but because I'm somewhat overweight the Orthopedics team at Charing Cross Hospital told me they will not be able to do a knee replacement which is why my GP referred me to the Bariatrics team. Baring in mind my knee which leaves me in constant severe pain my GP very kindly sent emails to the Bariatrics team to see if they can speed up the process a bit, Following my last visit to my GP I had a call from the Bariatrics department to tell me my surgery will be done in 7 months time being January 2020. This is why if it wasn't for my GP I would probably still not have a date for my surgery whilst my knee continues to worsen by the day and this is why I wish to pass on my deepest appreciation for the help as I can now see the light at the end of the tunnel and its getting closer rather than getting further and further away.
    Original Comment Report...

    Chiswick Health Practice
    Review SourceBy:Anonymous
    Rating:..Star Rating
    Dec 31 2018

    I have been registered at this practice for at least five years and always been very satisfied with the service, but it is in the past few months that I have had to visit regularly that I have seen how really excellent this practice is. The GPs here have seen me through an extremely difficult time with genuine care and compassion; they are helpful and understanding while remaining ever professional. The GPs I see here have gone above and beyond to do all they can to support me and provide the highest level of medical care. My appointments are never rushed, I’m always treated as an individual and my needs are discussed with me collaboratively and respectfully. The nurses I have met have always been friendly and professional. The reception staff can be slightly hit and miss but are always more knowledgeable and friendly than the majority of NHS hospital receptionists I have dealt with. Usually appointments can be made the same week as requested and there are always same-day appointments available for emergencies. Their systems aren’t always reliable or efficient, which always seems to be a problem in the NHS, but I have only ever had very minor problems here that are easily rectified. The building itself is slightly gloomy and rundown, but always clean and certainly not unwelcoming. It is a large practice, there are several GPs and some do come and go; I specifically request the two/three I know and my request is always fulfilled, although occasionally I have to wait slightly longer for an appointment. Overall, this an outstanding GP practice, definitely the best I have attended.
    Original Comment Report...

    Reply from Chiswick Health Practice
    Mon, 07 Jan 2019 14:16:14 Z

    Dear Sir/Madam, I am so pleased the practice has met and possibly surpassed your expectations. We are aware that some of reception staff can get flustered and do appreciate that this can be detrimental to the practice. We have sent some of the staff on receptionist training and we are looking at moving our phones off of the front desk. This will mean that the staff member on the desk is dealing with only patients who are in front of them rather than juggling the phones and patients in the surgery as well. We are also planning to set up a patient participation group (PPG) this year and would like to invite you to attend. The idea of the group is to look at what might be working well or not and to get a patients view and ideas on how we can improve. if you would be interested in attending (we don't currently have a date fixed) please email me at Robert.flann@nhs.net. Many thanks Robert Flann Assistant Practice Manager

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