CHICHELE ROAD SURGERY

Share pageFacebookTwitterLinkedInemail
  • bar
  •  
  • Provider Information
  • CHICHELE ROAD SURGERY is a GP Practice in London and provides a list of services listed below if available. This GP practice has 29 reviews with a rating of 2.8 out of 5 and a CQC rating of Good.

  •  
  •  
  • bar
  • Provider Services
  • Learning disability health check
  • bar
  •  
  •  Provider Performance
    The table below is a standard list of gp practice metrics that are complied annually for practices in England. You can use this list to see how CHICHELE ROAD SURGERY is doing in areas that may be important to you.
    Health MetricDetailIndicator
    Cervical Screening Ages 25 to 49400 individuals have been screened out of a possible 995 eligible people.

    A total of 40.20100503 of possible patients have been screened which is below the 80% requirement. The GP practice needs to sceen another people to hit the required 80% screening target.
    400
    Cervical Screening Ages 50 to 64245 individuals have been screened out of a possible 415 eligible people.

    A total of 59.03614458 of possible patients have been screened which is below the 80% requirement. The GP practice needs to sceen another people to hit the required 80% screening target.
    245
    Overall number of GP appointments2083 Number of appointments in Apr 2024 from a practice list size of 5279 patients2083
    Face to face appointments1562 Face to Face appointments in Apr 2024 which is 75% of the total number of appointments.1562
    Home Visits0 Home Visits in Apr 2024 which is 0% of the total number of appointments.0
    Telephone appointments514 Telephone appointments in Apr 2024 which is 24.7% of the total number of appointments.514
    Unknown appointments7 Unknown appointments in Apr 2024 which is 0.3% of the total number of appointments.7
    Video call appointments0 Video call appointments in Apr 2024 which is 0% of the total number of appointments.0


  •  
  • bar
  •  
  •  
  • bar
  •  
  • Patient Ratings

    Excellent
    6

    Good
    7

    Ok
    3

    Poor
    1

    Terrible
    12

  •  Patient Reviews

    CHICHELE ROAD SURGERY
    Review SourceBy:Anonymous
    Rating:..Star Rating
    May 23 2022

    A terrible terrible booking system. The receptionists are the worst you can imagine because they think they have the knowledge to screen the patients and decide when to book them. They also tell the manager is unavailable most likely to cover their backs. It appears the GP surgery is run oy by receptionists and no doctor ia in sight. Run away from this GP if you have a serious health problem.

    CHICHELE ROAD SURGERY
    Review SourceBy:CHICHELE R
    Rating:..Star Rating
    May 8 2019

    I called the practice today to book an urgent appointment as I developed what I believe to be a severe pain from my kidney. The phone was answered and put back down serval times before I was asked…. how I could be helped as I started to ask for an urgent appointment I was told to go to the walk in centre……I had to insist that I needed an appointment at one of the hubs the response the was I can’t I’m on my own… you need to call back later…can’t you hear the phones ringing here it takes long to get on there you will need to call back in half an hour when someone comes to help me. Luckily I managed to persuade the receptionist to look for a hub appointment for me luckily this was the last one remaining what is I called back in half an hour would it still be there? The practice seems to be a giant mess. why don’t staff care about supporting local people? Why do the Drs only do the minimal? are the people from in and around Chichele Road not valued? I have to fight every time I come to this practice what happens when Im too old and can no longer fight for my basic rights. I also suffer with my blood pressure at the moment most practices would have sent me loads of letters to see the HCA Nurse ect for them to at least meet basic Qof Targets but not Chichele Road What has gone wrong with this practice? Does NHS England need to come and have a serious look into the practices hear with the CQC? something is seriously wrong what caring practice would make sick people stand in the street for hours waiting for a chance of getting an appointment? This is a nasty unsympathetic outdated practice. Why can’t the sick people call from the comfort or their homes at least? I will write to NHS England and to practice manager and all the patience at CHichele road must do the same I we don’t speak out no one will see our suffering at the practice
    Original Comment Report...

    Reply from CHICHELE ROAD SURGERY
    Fri, 17 May 2019 18:02:15 +0100

    Dear Dawn, I am sorry that you have had a bad experience when calling the surgery today to get an appointment. I can assure you we value all of our patients. Could you please confirm that you attended the Hub clinic, as our system is showing that you cancelled this appointment ? As you have pointed out in your email these appointments are very precious yet it seems you cancelled ? I will get our HCA to call you and confirm and also book you in for a review. We are a very busy practice and are blighted with too many DNA’s each month. We have also changed the morning walk-in to appointments only, this has been received very well and means patients no longer have to queue in the morning. Ian Richards Practice manager

    CHICHELE ROAD SURGERY
    Review SourceBy:CHICHELE R
    Rating:..Star Rating
    Jun 7 2018

    I've been with the surgery for over 15yrs. It used to be good. Now you have to wait from 7.30am come snow rain or shine just so you can get to see a doctor. If you come at 9am as I have on many occasions was told no appointments go to walk in. Secataries so rude. I have 15 members of my family here very soon we are moving. The surgery should open early so ppl can sit in waiting room I'm disgusted at the way we stand outside for over a long period of time just to be seen by a doctor. The doctor comes twice a week now dr are busy with their own personal lives than caring for patients. I've been sent back 7times in last 3weeks just because I got to surgery at 9am only 18 patients are seen some appointments are given over the phone so by the time we get to the door rudely get told come early tomorrow or go walk in. I'm taking this surgery to my local mp and taking my whole family out never will I recommend this surgery.
    Original Comment Report...

    Reply from CHICHELE ROAD SURGERY
    Thu, 07 Jun 2018 17:05:48 +0100

    Dear anonymous patient , I am sorry that you felt the need to complain regarding our morning walk-in. During our resent cold spell we did infact open the doors early , we were even thanked via a patient on NHS choices ! I am not sure why you stated 'the doctor comes twice a week' , we have GPs every day. If you require a specific doctor then this might be the reason you stated 2 days a week ? I would be more than happy to speak to you regarding this . Our surgery opens at 9am and it is run on a first come first served basis. Our more vunerable patients are able to phone rather than wait in a line , this is stated in our practice leaflet and online.We also offer a facility to book appointments online which include after hours and weekend GP and nurse appointments , all the information is contained within our website. Unfortunately we also have to contend with multiple DNAs this month alone (June ) we have had 135 no shows ! Please mention this to the MP as this alone would save our practice almost one day a week of appointments ! I hope this information will help getting an appointment in the future. Ian Richards ,practice manager.

  • bar
  •  Write a Review
    • main image
    •  
    • Note: Click on the heading to open

    •  
    • Pictures from the Public
    •  
    •  
    • Popular Local Surgeries
      bar
      JS Medical Practice
      JS Medical Practice 7.4 miles
      Star Rating(15)
      Richmond Road Medical Centre
      Richmond Road Medical Centre 6.2 miles
      Star Rating(231)
      The Grantham Practice
      The Grantham Practice 6.7 miles
      Star Rating(72)
      Junction Medical Practice (Site 2)
      Junction Medical Practice (Site 2) 3.1 miles
      Star Rating(1)
      Camden Health Improvement Practice (for homeless patients)
      Camden Health Improvement Practice (for 3.4 miles
      Star Rating(2)
      Parkview Surgery
      Parkview Surgery 3.9 miles
      Star Rating(1)
      North Hub
      North Hub 6.3 miles
      Star Rating(1)
      The Greenhouse
      The Greenhouse 6.7 miles
      Star Rating(2)
      Dr Gordon
      Dr Gordon 7.1 miles
      Star Rating(1)
      South East Hub 2
      South East Hub 2 8.1 miles
      Star Rating(2)

    CHICHELE ROAD SURGERY

    GP Practice in Cricklewood

    Compare GP practices near Cricklewood