Roundwood Park Medical Centre |
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3.2 
21 Reviews Roundwood Park Medical Centre Willesden Centre For Health And Care, Robson Avenue, NW10 3RY Phone : Web :http://www.roundwoodparkme.. Email :. EPS : Available .... CQC : 
Status : Open
Roundwood Park Medical Centre is a GP Practice in London and provides a list of services listed below if available. This GP practice has 21 reviews with a rating of 3.2 out of 5 and a CQC rating of Good. |
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| The table below is a standard list of gp practice metrics that are complied annually for practices in England. You can use this list to see how Roundwood Park Medical Centre is doing in areas that may be important to you. |
| Health Metric | Detail | Indicator |
|---|---|---|
| Cervical Screening Ages 25 to 49 | 860 individuals have been screened out of a possible 1420 eligible people.A total of 60.56338028 of possible patients have been screened which is below the 80% requirement. The GP practice needs to sceen another people to hit the required 80% screening target. | 860 |
| Cervical Screening Ages 50 to 64 | 355 individuals have been screened out of a possible 485 eligible people.A total of 73.19587629 of possible patients have been screened which is below the 80% requirement. The GP practice needs to sceen another people to hit the required 80% screening target. | 355 |
| Overall number of GP appointments | 2406 Number of appointments in Apr 2024 from a practice list size of 6041 patients | 2406 |
| Face to face appointments | 1377 Face to Face appointments in Apr 2024 which is 57.2% of the total number of appointments. | 1377 |
| Home Visits | 10 Home Visits in Apr 2024 which is 0.4% of the total number of appointments. | 10 |
| Telephone appointments | 368 Telephone appointments in Apr 2024 which is 15.3% of the total number of appointments. | 368 |
| Unknown appointments | 311 Unknown appointments in Apr 2024 which is 12.9% of the total number of appointments. | 311 |
| Video call appointments | 340 Video call appointments in Apr 2024 which is 14.1% of the total number of appointments. | 340 |
Patient Ratings | ||||||||||||
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Patient Reviews
 | By: | Anonymous |
| Sep 6 2021 | ||
Terrible customer service and not good GP | ||||||
| By: | Sophie A |
| Oct 25 2022 | ||
Terrible, unprofessional receptionists, they don't have manners, rude, they ignoring you as they carry on speaking their own language, there is a language barrier as they can communicate, they can express themselves to patients, they really need a customer service skills training and they don't have patient. Doctors are never the same, they don't seem to last too long. Definitely avoid this practice. It needs a visit from CCQ ASAP. Practice Manager should to take action on this. Practice manager never seems to be on site | ||||||
| By: | Anonymous |
| Oct 13 2022 | ||
I visited the practice, three weeks ago with my mother-in-law as she had an appointment. Appointment was running late and I asked to the receptionist named Klevisa about how long will we need to wait to see the doctor and she answered me back: “I didn’t need to wait and I could go as the appointment was not for me”. I found this receptionist-Ms Klevisa- extremely rude, unprofessional, extremely arrogant, uncaring and she is working in the NHS. Who the HELL she thinks she is! I was respectful when I approached to ask at the reception desk. I went back and I didn’t say anything and I went back to wait with my mother-in-law in silence. While I was waiting prior approaching to ask about the delay of the appointment, I was observing how these unprofessional receptionists’ work: Ms Klevisa was confronting a patient as this one was asking her for her name and Klevisa didn’t want to give to him. The Asian receptionist, Ms Devi was trying to communicate with a patient, obviously a language barrier for Ms Devi apart for lacking of customer skills. Ms Devi was telling this patient to post a positive review mentioning her name because she booked an appointment for her! Is the practice manager giving gold stars to staff for doing their job? This is appalling. I think we need to remind them the role on their jobs Once my mother-in-law’s appointment was over, I asked Ms Klevisa for the practice manager and of course this, wasn’t on site. If he should have been on site, he would have heard the responses from his own staff. These receptionists were in charge on that day or on a daily basis? This practice is getting awful. It seems that Practice Manager doesn’t care about patients or their own staff. Where is this practice manager when we ask for him? | ||||||
