Jai Medical Centre (Hendon)

So, so, bad. I know some may read these comments and think that we are the ‘few’ who had some bad luck with Jai medica centre, but the reality is that we’re the few who chose to express our experience online. Unfortunately, we are not in the minority, this general practice is really, really bad. Prior to the pandemic this general practice was very shambolic (I state this to emphasise that their failures are not due to the pressures of COVID). And now that they have expanded, things have gotten even worse - which is really hard to believe but true. I have been waiting for vital medical information for almost 6 months. Each time I call, I am greeted with rudeness (from managers as well as receptionists). The one time I spoke to a GP they spoke over me in a rush to finish the call- I felt dismissed and totally overlooked. You will see under most negative comments here, the response from Jai Medical Centre is something like: 'We have a grievance procedure and due to the anonymity of this comment we can't address/ rectify the issue.' The irony is that Jai medical centre do not even follow this so-called procedure. They do not reply to emails or call you back when promised, the staff (including managers and medical professionals) provide sub-par customer service and get defensive when questioned...it's like they just do not care about people anymore (and they barely cared to start with). They’re supposed to be a positive support within the community- instead they’re becoming the opposite of that. How is it possible for an unprofessional, negligent health care provider to still be permitted to practice like this? It's beyond me. I'm now looking into registering elsewhere. I really recommend anyone reading this do the same- for the safety of your mental and physical wellbeing.

The worst surgery in the area. Neglectful, unorganised and carefree. Repeat prescriptions lost or not followed up. letters handed by hospital for the care of doctor which are hand delivered are lost by the staff. This surgery in Station Rd NW4 should be shut down before someone dies because of their lack of care and support. Complete chaos and front desk staff are totally unqualified to do the job.

I came in asking to see the doctor,but because of the current situation they said of course they’ll call me back. NOBODY DID!!! then I came after 3 more days in !!! To tell them that I was calling and calling and calling and no one would answer!!! And receptionist girl spoke with me impolite, and I heard she went at the back to speak to someone and that someone said she can’t keep coming in !!!!!! She has to go to A & E!!! I did come in because I needed help, but no one would answer and it wasn’t the situation to go to E & E, and the receptionist girl kept talking impolite like she has clearly something against me! Although I was just trying to explain the situation that why I came in. Anyway they promised me that someone is going to call me from the doctor in the next two days! And AGAIN NOBODY DID!!!!! Now I’m waiting from the beginning for 1 week anyone from the doctors to contact me !