I don’t usually write negative reviews but I feel disappointed by my last visit to Prudhoe Dental practice. I arranged a double appointment for me and my 11 month old. Unfortunately due to a leaky nappy, I was SIX minutes late for our appointment. I approached the desk apologising my my lateness, to which I was met with a unpleasant receptionist who instructed that we would not be seen as we were SIX minutes late, and the dentist had already taken the next patient in. She telephoned the Dentist, who I could hear very well on the phone. The Dentist was very rude and very clear. The receptionist then repeated, I was to make another appointment. Now I stated that as it was a double appointment I did not need my teeth to be reviewed but it was my childs first visit to the dentist and surely the dentist could see her. With no other persons appointment being affected. The answer was no. I feel this practice has no flexibility or compassion and the dentist was just very rude. I will never be visiting this Dental practice again and I have also made a point of notifying anyone to stay clear of this dental practice who have children.
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