Patient Ratings | ||||||||||||
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By: | Wai-Fu MOK(Benny) |
| Oct 31 2022 | |||
Hello there, my name is Wai-Fu MOK Benny. I am a HONG KONG BNO VISA HOLDER & my wife, daughter & I emigrated to Durham, UK on 18/7/2021. I would like to compliment 5 staff members who are working at Claypath, Dental Practice, 71 Claypath, Durham City, DH1 1QT. Their names are as follows: The MOST PROFESSIONAL & RESPECTFUL ??DENTIST??~NINA PROCTOR, the MOST PATIENT, HELPFUL, WELCOMING & AMICABLE ??RECEPTIONIST??~KAREN ROBSON, the efficient??practice manager??~Mark Muldoon, the two devoted & amicable ??dentist assistants??~CHLOE & NIAMH! Although this was my first visit to this loving clinic, I didn't feel scared cuz they gave me full confidence on their professional services! Special thx goes to the MOST PATIENT, SINCERE, AMICABLE & HELPFUL RECEPTIONST~ KAREN ROBSON cuz everytime I gave her a buzz, her enormous friendly & welcoming voice made me feel RELAXED, CONFIDENT & OVER THE MOON about their brilliant services! Without her help & arrangement, I don't think I would be offered an emergency dental services! Last but not least, I am very grateful for the MOST DEVOTED & PATIENT DENTIST~NINA PROCTOR'S perfect operation & detailed explanation to my unique case! You saved my life from not being suffered from my decay tooth anymore! Hats off to you & I OWE YOU & YOUR TERRIFIC TEAM MEMBERS ONE! ???????? Everything goes well with you guys! Kindest regards Wai-Fu MOK(Benny) |
By: | Anonymous |
| Mar 7 2022 | |||
Do not visit this passive aggressive, con-artist dental practice. I booked in as a new patient and had to pay a 'new patient consultation fee' - £60. I was told the appointment would take 'about an hour' and would be a detailed examination, and afterwards a scale and polish, if the examination didn't take the whole hour. After 15mins the weary dentist, said she was done. I asked about the scale and polish, she replied that it would be £37 extra. I explained what I was told when booking the appointment and she threw her hands up and insisted then on doing one for free. She spent approx 1m 30 secs on it, incredibly rough, shoddy, incomplete. No professional pride. I didn't force her to come to work today, I was polite, I explained that what I was told calmly and simply expected to be treated respectfully, and to receive the service as advertised. Beyond this, she was 20mins late to see me, the receptionist rudely spoke to me complaining that I hadn't filled out a form (I have since checked and I wasn't even sent one) and finally, after asking specifically were the partial x-rays included in the price, she charged me extra for them anyway. I paid in full, happy in the knowledge that 1 - I'll never be back, 2- that this miserable place and it's people will be miserable forever. |
By: | Lauren |
| Aug 9 2019 | |||
I recently visited this practice to have my wisdom tooth removed. The staff took the time to explain everything to me and made me feel really at ease. I can't recommend them enough, the staff were lovely, very friendly and professional. Reply from Claypath Dental Practice Mon, 12 Aug 2019 12:09:36 +0100 Thank you for taking the time to give us such a great review. We are delighted to hear that everything went smoothly for you during your treatment. We look forward to making you smile for many years to come. Many thanks Mark Practice Manager |
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