My whole family had been registered here for over 10 years. I tried to make an appointment this week and was told I'd been removed from the list!! Apparently I'd not been for 3 years! This is simply wrong. However I couldn't prove when I'd last been so the "wonderfully helpful" receptionist offered nothing. Customer service eh? All the more annoying as the system for adults was to wait to be notified by Genesis for the next scheduled checkup. I know I didn't get one and ignored it. Feel really let down. Genesis has never been the slickest and the numerous receptionists over the years haven't been the best but they were adequate. After this incident, all confidence has gone.
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