I was really disappointed with my appointment, I have never had a bad experience under the care of Nicola Stevens but since I was moved to the other dentist I have found each appointment rude. I attended with my nearly two year old. I had my teeth checked first with my daughter on my lap, which my daughter tolerated well. She said to my little girl she could have a sticker at the end. Then she said for my nearly two year old had to sit back flat in the chair on her own not with me which she got upset and was crying, there wasn’t much empathy with the situation and no positive reinforcement. She told my daughter because she was crying she couldn’t have a sticker and hid it back in the cupboard! I really think this was a negative experience for my daughter and there wasn’t any compassion.

I was registered with this dentist since I was born. After my last appointment the reception was very busy, one of the receptionist told me that they would be in touch with my next appointment (whether this was because the reception was busy or booking system being down or something I don't know). I never received this appointment, so I called up to ask if I could book one only to be told I never attended the appointment (which i never received) and I 4 days past the "cut off" point and was no longer registered with the practice. I was then told that they were no longer accepting new patients and needed to find another dentist. Very unfortunate end to say I've attend every single appointment I've made since I was a child.
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