The reception staff are completely useless at this practice. They fail to honour appointment times with the dentists. Appointments are consistently mismanaged by them. The dentists themselves seem fairly proficient but the entire practice suffers hugely by the lack of care and attention paid by the reception staff. Valued customers come long distances and take time out of work to come to appointments only to be told your dentist is running 30mins late would you like to rebook!! Id even phoned them 2hrs before the appointment to confirm the time was still suitable and was told yes. This is now the 3rd or 4th time theyve failed to do basic reception tasks. 1st 2 times id booked an appointment had proof and was then told it had somehow disappeared from the system. 3rd time theyd overwritten my records with someone else entirely and had to fill all forms out again. Quite simply its unacceptable and these staff need to be geared up to do the job at least adequately. Awful service would recommend others to go elsewhere.
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