This practice is not NHS. After calling in today and with nobody else waiting I stood at the desk waiting for an acknowledgment. After 25 seconds or the receptionist looks up and without a smile says, “do you have an appointment?”, then looked back at the computer! A smile and ‘how can I help’ would have been nice. After I explained why I had called in, the receptionist continued to stare at her computer for a further 20 seconds before responding and with one eye still on the computer “we do not accept NHS patients anymore and only have funding for under 18’s” again, no smile! People are nervous enough entering a dental practice and to receive such an unwelcoming reception was disappointing.
Original Comment Report...