I had treatment at a previous dentist which left me with an extremely uncomfortable crown. I visited this dentist following a number of positive reviews, with a view to getting the crown replaced. I was seen by an extremely rude dentist who, when I asked her if she would remove it said that she wouldn't because she "had no justification" for doing so. I told her that surely the fact that I had been in great discomfort with it for some months would be justification but she would not take action, even when I explained how much discomfort I was in. She filed down the back of the crown, which made no difference to the discomfort at all. I called today to make another appointment - ideally with a different dentist in the practice - to be told that I couldn't see a dentist on a Friday (the day I would typically be available to see one) because the dentist I have been allocated to doesn't work Fridays and I couldn't see a different one. This was not discussed with me at all when I signed up to the surgery. I shall be going elsewhere - somewhere where the customer experience counts for something as it clearly counts for nothing at this surgery.
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