Do not go here if you expect a caring welcome. I arrive with a toothache and asked for an appointment. The woman at the desk said she only had an appointment a week later. I asked if it could be sooner as I was worried about the tooth that was hurting and was greeted with a stone faced receptionist saying that a week was the soonest she could do. Two days later I ended up in the emergency dentist office at St Charles, sent there after calling 111 with symptoms of spreading infection. Unfortunately, the emergency dentist was not able to clear up the problem immediately due to lack of equipment and advised me to see a dentist asap. I told her I had an appointment in four days time and she said that would be ok. I arrived at the surgery on time only to be told that the appointment was booked for a week later and that the dentist has phoned in sick that day. No apology from the front of office staff. While I was waiting to speak to the manager, another patient was complaining about a cancelled appointment she had not been informed about. Needless to say, I have no trust in the level of care provider and booked an appointment elsewhere.
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