been trying all day to book an appointment I have been with this practice over 20 years and it has sadly gone down hill. all the good dentist have left , I am a nervous patient and I don't know who my next dentist will be
Original Comment Report...

This practice has gone dramatically downhill over the past 12 - 18 months. In the past year I have had 5 appointments cancelled by text and it has been very difficult to get through to the reception to rearrange the appointments. During this time I have also been allocated to 4 different dentists. There used to be friendly, accessible receptionists and dentists and consistency of treatment. I presume the original receptionists and dentists have left because they find it impossible to work under the new regime. I had yet another cancelled appointment today and it was easier to take a 20 minute drive to the surgery to rearrange the appointment as I could not get through on the phone after numerous attempts....and would you believe that I have been allocated a new dentist as the original one has left to set up her own practice. It is such a shame that an excellent practice has been subsumed into a large corporate organisation providing a much lesser service in all areas
Original Comment Report...

This dental practice was great until Smile bought it. We used to have pleasant conversation with the dentist and staff and the treatment was very caring and not pushing to get you to have unnecessary work done. My last visit was in February when I saw a new dentist who was most unpleasant about my fillings most of which I had twenty or thirty years ago. She said the dental work was poor quality and was very scathing of the treatment I had had in the past. .Recently we have been unable to even get through to make an appointment. My wife’s recent appoint was cancelled by text message and after twenty minutes wait she was cut off. Not sure what happened to the nice receptionists but maybe they left as the place has gone downhill
Original Comment Report...