I went to book an appointment and they told me they had removed me from the patient list as I had missed an appointment. The practice manager tried to lie at first as I said I never had an appointment booked or received any reminders via sms text. She told me it was a new Service hen when I found out it wasn’t she said they had sent me messages. It didn’t matter how many times I tried to explain my case that it was an error on their part she insisted it was “their policy” that after one missed appointment you’re out. I think they culled a lot of NHS patients because when I offered to go private she changed her tune. The least they could have done was told me when they removed me the situation so I could have made other arrangements. It’s more stress while I’m arranging my Dads funeral , now I have a dental emergency and no dentist. Their attitude can not be described as human in any way .
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