Rang surgery’s Monday for appt as tooth was really hiurting. Receptionist told me tomorrow at 3.45 and I also confirmed it with her. back. When arriving on Tuesday at the surgery I gave my name and appt time only to be told that my appointment was on Friday I said I that I was told tomorrow which would have been Tuesday but the receptionist said it was on Friday and there was no appoints on Tuesday. and that I could not be seen that day. I was annoyed at this point as the receptionist said that I should go to a walk in centre. Why would I want to go to a walking centre when I have an appointment I said to the receptionist? I was not going to leave there without being seen. At this point my voice was raised a bit but to top it all the receptionist told me that the dentist said she will see me after surgery as a private patient not as an nhs patient. What the heck Ithey have made a mistake and I should be suffer and be seen privately? What a joke!!!! I was told it was human error, which I can understand it can happen but they should have tried to rectify their mistakes. If the dentist could see me at the end of surgery why could she have not seen me as a nhs patient and apologise for their mistake? Everything seems to be about money and not the patient. 5 minutes later I am told that the dentist will see me as an nhs appt - too right they should. I was in so much pain but fuming - who wouldn’t? Too right they should - I was actually seen after 15 minutes later. They need to train their staff owning up thir mistake if an appointment ha been booked on the system. After my check up appt in 2 weeks time I will not be going there again.
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