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Patient Ratings | ||||||||||||
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![]() | By: | Anonymous |
| Jul 26 2019 | ||
The reception staff really let this practice down. They are rude, inefficient and very unprofessional. A very different experience from my last dentist which I wished in hindsight that I had stayed with (we only joined this practice due to a house move and the fact that they were accepting NHS patients but I guess you get what you pay for. The reception staff here are nothing like the professional, polite and efficient staff at the Rainham Dental Practice. The actual dentists though are fine, in fact the one we see is excellent, very friendly, and gentle. |
![]() | By: | Anonymous |
| Nov 19 2018 | ||
Visited dentist, had a filling. Was told that I needed tooth out and that they did not do it there!!!! Said that I would be referred to have extraction. Temporary filling put it and they said they would refer. Charged £21.00!! Three weeks later filling fell out, still no referral, second filling put it charged £21.00 again!! When querying this was told that this was because I had seen a different dentist. I am an NHS patient, if you buy faulty goods you can return them!!!!!
Still waiting for referral have rang three times staff attitude appalling. Concerned only with getting the most money. They don't send 6 monthly reminders (wonder if this is applicable to only NHS patients). WIll be changing dentist. Will also be taking out a complaint with NHS England. |
![]() | By: | Anonymous |
| Jun 29 2018 | ||
I wouldn't normally leave a review but I really felt that it was necessary with this dentist.
I joined this dentist years ago while it was under the previous management and while it was a lovely dentist to visit, it was not half as fantastic as it is now. I have seen such a vast improvement with the customer service and the general atmosphere. They now offer such a diverse range of treatments that I was able to have both teeth whitening and Invisalign treatments done - which is amazing for a local dentist!
The members of staff, and the service they provide is always unbelievably friendly, polite and professional. From the receptionists, dentists, to the dental nurses they are all very pleasant, professional and approachable. You feel at ease from the moment you enter reception, to when you leave. There is a true family atmosphere here with all the staff being so happy and genuinely loving their jobs.
I couldn't recommend them enough!! |
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