The Priory Hospital

Reply from BMI Healthcare
Tue, 29 Jan 2019 10:28:50 Z

Thank you for your feedback. The experience you describe is certainly not what we would expect. The public nature of this website and our duty to protecting your confidentiality means that I cannot respond in great detail here, but I wanted to reassure you and anyone else reading this that experiences like the one you describe are extremely rare and certainly not what we wish for our patients. To enable me to look into this thoroughly and investigate the concerns you have raised please feel free to contact myself, Kathryn Dean (details below) and I will liaise with the departments involved and provide you with direct feedback. Regards, Kathryn Dean 0121 440 2323 Ext 1611 kathryn.dean@bmihealthcare.co.uk

After the one star review below Of course I did contact the Secretary to see what could be done. It seems as though my side of the story was bullet pointed and misworded because the outcome addresses certain issues for which acceptable justification was given. There was no mention of the comments being unacceptable. I felt fobbed off. according to the gov website, I should have been told about any progress (not randomly receive an outcome over a month later) and should have had the opportunity to talk to a complaints manager. I only spoke to the Secretary felt pushed for time when trying to explain. Never again was I contacted for more details. oh, and the outcome? apart from the justification about most comments made, a sentence telling me the staff and nurses will reflect on my comment no offer for another consultation with someone else. Its okay, I dont want it. If any young woman (20 or younger) who feels or has been told by her gp that she may have endometriosis, decides to come here Id advise her against it, in case she gets this consultant and gets completely humiliated.

My consultant was fabulous. From start to finish. I had an hysterectomy and endometriosis removal, from the surgery to all the wonderful nurses and staff that looked after me. I couldn’t recommend BMI Priory and the consultant enough x