Spire Thames Valley Hospital

Reply from Spire Healthcare
Wed, 02 Jan 2019 10:12:48 Z

Thank you for your review of Spire Thames Valley, all of our feedback from patients is valuable. Whilst our clinical care is always a priority, we do also pride ourselves on our catering and tentative staff. I hope your recovery is going well. Thank you for choosing to have your surgery at Spire Thames Valley.

Visited this hospital on 9th may 2017 for my sons long awaited major surgery. We was very apprehensive as we knew what this visit entailed. As we had travelled such a long way surgery was due to be performed at 7am we was allowed to arrive the night before as his room would be ready. Although I wasnt allowed to sleep over I was welcome to come stay all day. The receptionists nurses consultant were all extremely friendly professional. They explained everything to us in detail made his stay as comfortable as possible. He was treated with dignity the utmost respect at all times. It was my birthday on the day of his surgery one of the nurses shared the same birthday as me even brought me a card some flowers which I was extremely touched by. As it was such a major surgery he had to stay a week in hospital but the staff were amazing with him helping him every step of the way. We had complete trust confidence in the consultant and their surgeon. My son is due to go again for his 2nd surgery on 22nd January 2018 we are both delighted to find out he will be attending the same hospital with the same surgeon. My son is that confident this time he is willing to attend alone his words to me were. Mum nothings going to go wrong. I can go by myself you can stay home. Obviously as a mother this wont be happening so I look forward to revisiting. See you all again soon. X

I visited spire Gerrards Cross to take my father as an nhs choose and book patient. He was originally handed a form to complete by one receptionist who smiled and was pleasant on our arrival. The in came another receptionist who snatched the clipboard from him and said in a loud voice ‘ he is nhs they don’t pay for their treatment’ it was very rude and unnecessary. They then ignored us when I asked how long the wait was. It appears to be a two class treatment arrangement and the experience wasn’t very nice.