Spire Cambridge Lea Hospital

I had a total hip replacement operation at The Lea Hospital, as an NHS patient. I found the care to be exemplary, both before, during and afterwards. Everything was done efficiently and effectively, and my concerns were both listened to and noted. I was treated as an individual person, not as a unit to be processed. The hospital is well cleaned and maintained and the quality and choice of food were extremely good. I have only praise for the hospital and nothing to offer in the way of criticism. However, I did notice that a lot of the nursing staff seemed to come from a supply or bank source rather than being permanent members of staff. The constant daily change of personnel meant that there was no feel of ‘bonding’ with the people caring for you. I did not mind this, but some people may.

Booking with Spire is simple - this is what their website mentioned. According to their how to book procedure, you can book an appointment as soon as you get a referral letter from the GP by either contacting them through phone to arrange an appointment. I once used this hospital for an outpatient consultation as I have a private health insurance through BUPA. It is quite easy to book an appointment before. As soon as you got the pre-authorization number from private health insurance provider, booking an appointment was easy by just phoning them. Now is different, booking an appointment is not as easy as before. The new procedure (which was not defined at their website) is to send the referral letter to Spire through post, wait for a few days (or weeks?) for their booking team to review if a patient really need a consultation. Why adding another layer of unnecessary check? This will add more delays! I will speak with our private health insurance provider for them to help rectify this. The new booking procedure is not a patient friendly and adds inconveniences. Thank you!

I was referred to Spire Lea by the nhs, as there was not a bed for me at Addenbrookes. When I arrived I sensed a good atmosphere, pleasant surroundings, and attentive staff. I was taken to room 140 which was very clean and bright, and had en-suite and a tv. I then met the team and talked to the surgeon, and the team who would be operating on me. I met the nursing staff and a short time later I was taken to the operating theatre. I woke up a few hours later and the surgeon spoke to me. I was able to walk about and chat to the staff, and I felt great. .A nurse got me a splendid beef sandwich and a mug of tea. Later on I had a lovely bowl of carrot and coriander soup, a salmon steak on a bed of potatoe with courgettes, and a lovely crumble dessert. I had a good nights sleep. I left the spire about 11:30 the next day, and I was sorry to leave. I talked to a lot of staff and found them all friendly and a great sense of humour. This hospital is excellent , and the staff first class. Well done every one

Reply from Spire Healthcare
Mon, 12 Mar 2018 15:29:36 Z

Dear Mick, Thank you for finding the time to leave a positive review. We are glad you were happy with the care and service received from us. Kind regards, Spire Cambridge Lea Hospital