Spire London East Hospital

Well where do I begin in regards to this hospital, firstly when I came here after an ultrasound at a clinic confirmed I had a hernia I was then referred to a consultant who referred me to a different surgeon with tendinitis and almost had a needle injected into my groin, only for me to ask the surgeon to double check- he confirmed I had a hernia and therefore no need for me to be getting an injection. This first incident caused me anxiety with this hospital. I was then sent back to the first surgeon who then booked me in for an operation for the hernia, promising me he would do key hole surgery and a little incision. Not once after the operation did I see the surgeon and a follow up was never arranged (in the surgeons own words - I never do follow ups) to me this should be standard procedure especially as he done full on surgery leaving me with a 6” incision and no explanation as to why? Also no aftercare was discussed as obviously the healing process would be different to key whole surgery. I have tried numerous times to arrange a follow up with the surgeon as I am suffering with severe pains ever since the operation, I was given a follow up after requesting multiple times only to be sent to a completely different surgeon who couldn’t explain what had happened in the operation (as he obviously wasn’t there). I was then sent to reception and logged a complaint with the matron..who was little help and hasn’t returned my calls. I have also emailed Spire East London hospital, but obviously like every other occasion nobody has responded. I personally thought using a private hospital provided by the NHS would be competent amp; efficient..oh how very wrong I was!!

Reply from Spire Healthcare
Mon, 05 Aug 2019 09:54:19 +0100

Thank you for taking the time to leave feedback. I am delighted that your experience at Spire London East was so positive. I will pass on your feedback to all of the departments involved in your care. Kind regards Sarah Harrington Business Services Manager

I had surgery over a week ago at the Roding. I was perfectly fine and healthy before I came in. I left the hospital and soon after developed diarrhoea. I called the hospital to be shoved off the phone and told it should go. I then developed a horrendous rash all over my abdomen where I’d had surgery. I called them I got nowhere. Was told to see my GP. I then spoke to the ward after numerous calls (I even emailed my consultant to just get a reply after a huge email and pics saying “allergiec reaction” and nothing more even though I’d explained how bad it was with pics too and that no treatment had worked. I eventually got to see the duty doctor after a few days who was in the ward on level 1. He had no idea what I had but the first thing he said was it’s not to do with us. He gave me IV antihistamine as my rash was so bad. And he told me to take anti histamine at home and if no better next day come back. I ended up back as it had worsened. When I came to see him the second time he was 100% sure I had SCABIES ! To which he said he’d seen a few cases there at the Roding ! (Nice)! He dispensed a prescription for perathin cream and told me to use it that night and then again a week later. I used it next day I was horrendously itchy and my rash had spread and worsened. I went to whipps cross emergency to be turned away. I then went to holly house and paid #163;80 to see a GP for 20 minutes who told me it wasn’t scabies but she believes it was something to do with the Roding maybe an iodine scrub reaction or something they’ve done. The pharmacist said the same and then this morning at 3am I went back to the whipps cross as I was bleeding from scratching and they also said it must’ve been the Roding. I have now been left trying to work out what I’m going to do. Spending my own money back and forth to people who can’t help me. When I was fine before I went into the Roding and now I’m suffering alone in silence and have a baby to care for too !!!! I have since being back from aamp;e this morning after being turned away again after four hours ... written an email to cqc regarding this incident.