Spire South Bank Hospital

I am very happy with the experience at the spire. Everyone that I met was kind, helpful and professional. The nursing staff were most attentive and responded to the help buzzer almost immediately. There was lots of information provided both before and after the operation.

Reply from Spire Healthcare
Fri, 27 Sep 2019 14:22:22 +0100

Thank you for your kind review and taking the time to add your comments onto the NHS choices website. At our hospital everyone strives to give all of our patients an excellent service and it was lovely to read that everyone was polite, friendly and could not do enough to make your stay as comfortable as possible. The housekeeping and catering team will be especially thrilled to read your positive feedback. With reference to your reservations regarding the discharge checklist and body monitoring items, I have been in touch with our Ward Manager and valuable learnings have been made from your review. Thank you once again for your lovely compliments . Kind regards Julie Patient Liaison Manager

I had lovely pre op appointments and a hysteroscopy here, nice setting and lots of attention to detail, making me very reassured and comfortable. If you find yourself waiting for an operation date I recommend not being shy about ringing and checking, I waited a month to hear - rang and found I hadnt been put on the list. I came in for my operation at the scheduled time (Endometrial ablation) and waited 41/2 hours, admittedly in a private ensuite. I was sitting in a chair waiting and wasnt told where I was on the list ( I did ask) if I had known I was last on the list I could have got into bed and relaxed a little (no one but housekeeping visited after the initial nurse, consultant amp; anesthesiologist). After my operation I was taken back to my room on 20 min obs and on one of these it was noted that the fluids bag was tucked behind my pillow and blood had back washed along the catheter (should have been clamped or on a stand - not a problem, just bad practice). After feeling unwell and vomiting I was given anti sickness and encouraged to eat and go - a little quickly in mine amp; my husbands opinion - probably just over 3hrs (minimum time after a general). The staff were friendly but I would think twice if offered this fast track option again.