Miranda House

My father was here at Miranda house for 7 months October 2015 to June 2016. This care home was offered to my father as an emergency permanent care home because my mother could no longer care for my father at home. During the 7 months my father was in their care (if that's what you can call it) of Miranda house my father lost 3 stone in weight mainly because the management and staff couldnt provide for his dietry needs, he is ceoliac which isnt rocket science! On the majority of my visits there would be no snacks or food available on the mobile trolly between meals. Rarely staff would interact with any of the residents not even eye contact when passing in the corridors during my evening visits staff were few and far between. I witnessed some awful things where residents were told by staff there wife was dead when a resident asked for her. Almost on every visit I would find a new cut, bruise or scratch to which the staff new nothing about and failed to keep a record off. One of the nurses was very hostile towards me in front of the regular doctor. Prescriptions would take 3 days to collect once the doctor had percribed it. Plug sockets swithed on with the tv plugged in were hanging off the wall as well as door handles with screws missing. My father had managed to get out into the garden and no one new how long he hadid been out there, he suffered cuts and bruises whilst out there it had also been raining. My dad became depressed and although he had alzehmiers he still recognises family members and always manages to smile however within his time at Miranda house he became slumped in his posture, solom and pale. Communication between staff and management were none existent which at the best of times were very frustrating but even more frustrating and depressing when you have to inform new staff (which is constant there is a high turn over of staff) of your loved ones care plan. In my opinion staff and management are very undertrained and are not proving an adequate care home for your loved ones. I have evidence on my phone to prove this too. I could go on but if you read the quality care commision report everything I picked up on whilst my dad was in this awful place ccq also did too and furthermore swindon council will not be offering this home to any more potential residents!! If you are thinking of this care home potentially for one of your loved ones please do your research take your time and look at other care homes before you make the worst decision of putting your loved one in this disgusting inadequate unsafe so called care home. I was not the only residents family member to have these concerns My dad is in a new home now, Abbey house, he has settled in well he is smiling again he has colour in his cheeks the management, nurses and carers are constantly giving the respect and quality of life you would only dream of in these circumstances of this awful disease.
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